Drive Change, Connect Communities 

Working for the Department of Transport and Major Infrastructure (DTMI) allows you to play a part in connecting the people of Western Australia. We are a progressive organisation.  We are leaders in providing safe, accessible, sustainable, and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all Western Australians.

The Opportunity

Help Us Turn Insights into Action

This role is responsible for turning audit recommendations into practical action and measurable business improvement. We're looking for someone who enjoys working with people to solve problems, document frameworks, refine business process, implement outcomes and make sure improvements happen.

The role leads governance, assurance and business improvement initiatives across Customer Support Services and supports the implementation and monitoring of agreed audit actions and recommendations.

Customer Support Services is looking for an experienced governance and assurance professional who wants to make a real difference and improve the business control environment.

This role goes beyond identifying risks, reviewing controls and producing reports., you'll work closely with leaders and teams across the business to understand issues, identify root causes and implement practical improvements through frameworks, business documentation and staff engagement to strengthen governance, accountability and operational performance. A key focus of this role is to ensure audit findings, review recommendations and improvement initiatives are translated into action and deliver measurable outcomes and improved business oversight and management of functions.

For further information about the role, we encourage you to review the attached Job Description Form (JDF) and contact Annahita Irani, A/Assistant Director Customer Support Services on 0491 958 999 or via email at Annahita.Irani@transport.wa.gov.au.

There is currently one (1) twelve month fixed term position available for immediate filling.

The successful applicant or applicants assessed as suitable through this process may receive further offers of employment (fixed term or permanent) in this or similar roles for a period of twelve (12) months from date of first appointment.

About you

• You are someone who loves a challenge, takes ownership and sees things through to completion.
• You can analyse information, investigate issues and identify what is really happening beneath the surface. You're comfortable working across multiple business areas, asking the right questions and having respectful but challenging conversations when required.
• You know that identifying issues is only the beginning. Your real strength is working with stakeholders to implement solutions, address audit findings, improve business practices and deliver lasting change.
• You are persistent, practical and outcomes focused. When actions are agreed, you follow them through and hold yourself and others accountable for delivery.

As part of our team, you will enjoy

• A competitive salary, and 12% employer contributed superannuation and salary sacrifice options.
• Generous leave entitlements including 4 weeks’ annual leave, 3 public service holidays yearly and long service leave every 7 years.
• Access to flexible working arrangements including working from home or alternate work location for enhanced work life balance.  
• The opportunity to work directly with leaders and operational teams to influence meaningful change across a complex service environment.
• Opportunities to lead significant improvement initiatives.
• The chance to shape decision-making and strengthen governance, accountability and risk management practices.
• Working on issues that have a real impact on customers, staff and service delivery.
• Seeing the tangible results of your work through successful implementation and lasting improvement.

In addition to rewarding work, we invite you to be Part of Something Real. Learn more about our commitment to you, here.  

How to Apply

Apply online by clicking the ‘Apply for Job’ button and provide the following documents in Word or PDF format: 

1. A detailed Resume that clearly outlines the skills and experiences you have gained in relation to the job description; and
2. A detailed 2-page statement demonstrating:

• An example where they implemented audit or review recommendations.
• An example where they influenced multiple stakeholders to achieve business improvement.
• How they ensured benefits or outcomes were delivered and sustained.

1. Please, nominate two (2) referees who can provide feedback on your capacity to meet the Work-Related Requirements. At least one of the referees should be your most recent, immediate supervisor. 

Applications for this opportunity close at 3pm on Tuesday, 15 September 2026. Please ensure your application is submitted on time, as late applications will not be accepted. 

DTMI may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Our commitment to a diverse and inclusive workplace

The Department of Transport and Major Infrastructure (DTMI) is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds. 

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form), have any question about the process or how to submit your application, please contact our Recruitment Team at recruitment@transport.wa.gov.au or (08) 6551 6888.