About VenuesWest

VenuesWest enriches the lives of Western Australians by offering opportunities for those pursuing elite sport, a range of options for individuals or families choosing to live healthy, active lifestyles and a variety of entertainment experiences for everyone. Our vision is to be Australia’s leading provider of sport and entertainment venues and precincts.

Our Commitment to an Inclusive Workplace

VenuesWest recognise the benefits of a diverse workforce and is committed to providing an inclusive workplace, where all employees feel welcome, accepted and safe to be their true self, and who are celebrated for their contribution and abilities.

We value the unique perspectives and skills that Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people, people of diverse genders and sexualities, and women in management bring to the workplace and community and want to support equality for these groups of peoples. We aim to achieve this through increasing workforce representation. People from these backgrounds are strongly encouraged to apply and identify themselves through the application questions. Sections of the Equal Opportunity Act 1984 (WA) for measures to achieve equality will apply to this process.

If you have any accessibility requirements, including adjustments to the recruitment process, workplace adjustments, or documentation in alternative formats, please contact our People & Culture team on (08) 9441 8362 or email peopleandculture@venueswest.wa.gov.au.

About the Role

Reporting to the Event Manager, the Event Operations Coordinator is the first point of contact for the Event Operations Front of House (FOH) team. The position is responsible for coordinating event operations, developing and managing FOH event rosters, liaising with event hirers, external stakeholders and promoters, preparing event documentation and supporting event delivery from planning through to post event review. The role also oversees day-to-day administration, workforce coordination, customer service outcomes, and contributes to ensuring a safe, professional and positive experience for patrons, staff and event partners.

The Event Operations Coordinator plays a critical role in coordinating patron ingress and egress, ensuring safe crowd movement, effective queue management and a positive patron experience.  Internal and external stakeholder relationship management is paramount to dispersing accurate timely information to consistently deliver outstanding live sport and music entertainment.

This is a permanent full-time position. It is expected that this position will be required to work occasionally outside of normal work hours to meet event requirements. Applicable shift loadings may apply for work undertaken outside standard business hours.

Whilst the position will be based at RAC Arena in Perth’s CBD, mobility may be required between the portfolio of facilities.

Due to the nature of the work undertaken, this position may be exposed to traumatic events in the workplace. VenuesWest is committed to proactively ensuring the psychosocial safety and health of our workers through risk control and provision of services to support workers exposed to and impacted by traumatic events.

What We Offer

Working with VenuesWest comes with a range of benefits – please see our Employee Value Proposition attached for more information.

About the Person

We are seeking an experienced events professional with a strong background in live entertainment venues, event management and people management. You will deliver accurate, timely and comprehensive event correspondence throughout the event planning process, maintaining exceptional service standards and attention to detail for all internal and external key stakeholders.  

The ideal candidate will bring a collaborative and confident communication style, working effectively to build relationships. You will demonstrate sound knowledge of the live events environment, with the ability to effectively translate event requirements into exceptional outcomes, supporting successful event delivery and enhancing the customer experience.

Demonstrated knowledge of safety and evacuation procedures, with the ability to provide clear leadership during emergencies and support the safety and wellbeing of staff and patrons.

If you’re motivated by the challenge of delivering live events, working with a skilled event operations team, and contributing to one of Western Australia’s most significant entertainment venues, we’d love to hear from you!

For any further job-related information please contact Rachel Winkless on (08) 6365 0771.

For information on VenuesWest and its venues please visit our website www.venueswest.wa.gov.au and follow us on LinkedIn.

Application Instructions

To apply for this position, you must provide:

• A copy of your current resume and
• A cover letter with detailed examples to demonstrate role capabilities

A full copy of the Job Description attached as a PDF, which includes a complete list of the capabilities required to fulfil this role.

Please submit your application by clicking on the ‘Apply for Job’ button below.

To view a full copy of the Job Description and to apply, please head to www.venueswest.wa.gov.au/careers/job-opportunities

For application assistance please contact People and Culture on (08) 9441 8362.

Employment Screening

To be eligible for employment with VenuesWest you must have the following at the time of commencement:

• Right to Work in Australia for the duration of the employment contract
• National Police Clearance (Note: having a conviction will not necessarily preclude you from employment. For more information on how convictions are considered, please see the attached information sheet)

Future Appointments

Applicants who are found suitable, but not recommended for the vacancy, may be considered for similar vacancies pursuant to the Commission’s Instructions No.2 and No.39.