Shape the experience people have with government agencies

Help shape the future of complaint resolution at Ombudsman Western Australia. Join us at an exciting time of change, lead meaningful improvement and help deliver fair, safe, accessible and responsive services for the Western Australian community.

We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of this land. We recognise the continuing connection to land, waters, culture and community of all Aboriginal and Torres Strait Islander peoples. We pay our respects to their Elders past and present and recognise the strength, resilience and diversity of all Aboriginal and Torres Strait Islander peoples across this land.

About the Western Australian Ombudsman

The Parliamentary Commissioner for Administrative Investigations, more commonly known as the Ombudsman:

• Protects People’s Rights: we give people a way to be heard when they feel they have been treated unfairly.
• Improves Services and Builds Trust in Government: we identify opportunities to improve how services are delivered and strengthen public administration.
• Prevents Harm: through reviews, investigations and oversight, we identify opportunities to prevent harm and strengthen safeguards.
• Supports Vulnerable Communities: we work to ensure people who may be overlooked or disadvantaged are heard and their needs considered.

The Ombudsman also undertakes the role of the Energy and Water Ombudsman and is the Charitable Trusts Commissioner.

Staff of the Ombudsman’s Office

Our people are at the heart of the Ombudsman’s Office and central to our success. We support professional and leadership development through learning, training and development opportunities. Flexible working arrangements may also be negotiated, subject to the requirements of the Office.

Equity and Diversity

The Ombudsman’s Office serves a diverse Western Australian community and is committed to an equitable and diverse workforce. We encourage applications from people with disability, people from culturally diverse backgrounds, women and young people.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply under section 51 of the Equal Opportunity Act 1984 (WA) as a measure to support equality and increase Aboriginal workforce representation.

These Positions

This is an important time of change and improvement at Ombudsman Western Australia. We are strengthening our people, services and ways of working and are seeking three experienced, values-driven Directors to help shape what comes next.

Director Complaint Operations
Lead complaint and enquiry services from assessment through to early resolution, with a focus on accessibility, quality, performance and continuous improvement.

Director Investigations and Resolution
Lead the investigation and resolution of complex complaints, strengthening professional practice and delivering fair, evidence-based outcomes.

Director Energy and Water
Lead energy and water complaint and dispute resolution, strengthening service quality, performance and key stakeholder relationships.

Across all three roles, you will lead and develop people and help build services that are fair, safe, accessible, responsive and focused on continuous improvement. You will lead new ways of working, exploring the responsible use of AI, data and insights to understand demand, identify trends and focus effort where it matters most.

We are looking for leaders who are energised by change, motivated by public purpose and committed to our values of integrity, service, excellence and progress. Relevant experience may come from dispute resolution, regulatory or customer service environments.

Join us and help shape the next generation of services at Ombudsman Western Australia.

Full responsibilities and requirements for each role are set out in the attached Job Description Forms.

Would you like to know more?

Director Complaint Operations and Director Investigations and Resolution: Brianna Lonnie on (08) 9220 7555.   
Director Energy and Water: Marcus Claridge on (08) 9220 7555.
Submitting your application: Linda Keys, Executive Support Officer on (08) 9220 7467.

How to Apply

Applicants may apply for one, two or all three positions. Please clearly specify the position(s) you wish to be considered for in your covering letter.

Click ‘Apply for Job’ and attach:

• a covering letter of no more than two pages identifying which position(s) you are applying for and outlining your relevant skills, experience and suitability against the requirements for the relevant position(s); and
• a comprehensive curriculum vitae outlining your relevant experience and achievements, including the names and contact details of two referees.

You do not need to submit a separate statement addressing the selection criteria.

If you experience difficulty submitting your application or accessing the attached documents, please contact Linda Keys on (08) 9220 7467.

Security Clearance

A satisfactory National Police Certificate is required as part of the Office’s employment vetting requirements.

Other Information

This recruitment process may be used to fill similar temporary or permanent vacancies arising over the following 12 months.

Closing Date:

Applications must be received by 5:00pm (WST), Monday 30 November 2026.

Late applications will not be accepted.