More Than Just a Job!

At Communities we play a vital role in supporting and strengthening communities across Western Australia. We provide services and work with our partners to keep children safe, provide vital community services, including in emergencies, address homelessness, prevent family and domestic violence and provide stewardship for the disability sector. Our work also includes regulating early childhood education and care and leading initiatives across women’s interests, youth, seniors and ageing, carers, and volunteering.

Why Work With Us?

• We offer some of the most competitive public sector wages in Australia.
• We are a nationally recognised Accredited Carer Friendly Employer through the Carers + Employers program.
• Flexible work options – flexi leave, banked leave and public service holidays.
• More for your future – 12 per cent employer super contributions.
• Smart salary packaging – novated leases & work laptops.

Read more about the benefits of working with us.

Your Role. Your Impact.

Step into the world of Statewide Services Business Support, where your work is more than just a job.

As a Customer Support Team Leader, you will:

• Lead and support a Customer Support Team to deliver high-quality, customer-focused services.
• Provide information and assistance to customers accessing services and documentation, including Births, Deaths & Marriages, Medicare and My Health records.
• Coach, mentor and develop team members, providing guidance on complex enquiries and promoting excellence in customer service.
• Monitor team performance, coordinate staff rostering, and contribute to continuous service improvement and quality assurance initiatives.
• Work collaboratively with the Business Manager and internal stakeholders to enhance service delivery, develop operational processes and achieve positive outcomes for customers.

Visit Careers at Communities – our roles for more information.

We believe all our people are leaders, regardless of their role. Our Leadership Expectations, outlined in Building Leadership Impact, describe the behaviours and mindsets we value. The leadership context for this position is Personal Leadership.

If you’d like to know more about the team or the role, connect with Sarah Breed, Coordinator Business Support, on 0432 835 820.

For more details, please refer to the attached Job Description Form (JDF).

Opportunities Available

• Current Vacancies: one [1] full-time permanent position available for immediate filling.
• Upcoming roles: Applicants will be considered for this vacancy and may also be considered for similar roles at the same level and location arising from this recruitment process.

Applicants will be considered for vacancies in the location of the advertised role/location preferences specified in their application

How to Apply – It’s Easy

Select “Apply for Job” and upload the following documents (Word or PDF only):

1. Your current resume/CV.
2. A short written statement up to two [2] pages addressing all the Essential Work-Related Requirements (Selection Criteria) as stated on the JDF
3. A copy of all qualification/s (regardless of the relevance to the role) as specified in your application or resume/CV (if applicable).

Applicants will be assessed on their ability to meet the following Suitability Requirements:

• Organisational Requirement: Applicants must be willing and able to work from the Fremantle Head Office.

The Suitability Requirements may be assessed at any stage of the recruitment process, which may include interview, referee reports and/or other assessment methods.

Appointment is subject to meeting all Suitability Requirements.

Equity and Diversity
Communities welcome applications from people from a diverse range of backgrounds and lived experiences, including Aboriginal and Torres Strait Islanders, people with disability, people with diverse sexualities and genders, youth, women, and people from culturally and linguistically diverse backgrounds.

Please let us know if there are adjustments we can make to allow you to fully participate in the application and interview process, as well as in the workplace. Please contact Rosaria Terrana, A/HR Consultant at HRRecruitment@communities.wa.gov.au and via phone 0403 697 266.

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

Integrity and Honesty
In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. To read more, click here.  

Need Assistance?

If you would like to discuss:

• adjustments,
• alternative formats,
• recruitment enquiries or,
• technical issues

Contact: Rosaria Terrana, A/HR Consultant on 0403 697 266 or HRRecruitment@communities.wa.gov.au.

We can also be contacted via the National Relay Service on the following numbers

National Relay Service:
TTY/Voice: 133 677
Speak & Listen: 1300 555 727
SMS Relay: 0423 677 767

Privacy Notice
Personal information is collected and managed in accordance with the Privacy and Responsible Information Sharing Act 2024 (PRIS Act). By submitting your application, you acknowledge the collection of your personal information. For further details on how your information is handled, please view our Privacy Policy.

Please note: This recruitment process may be closed or withdrawn at any stage. Applicants will be notified if this occurs.

Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted.