🌟 Join a Team That Values You 🌟

At the heart of our vibrant culture are the values of Collaboration, Wellbeing, Adaptability, and Accountability. We’re not just building a workforce we’re nurturing a community. If you're passionate about helping others and thrive in dynamic environments, we want you on our team!

Your Career in Customer Service

We’re offering an exciting opportunity for enthusiastic individuals with a can-do attitude to kickstart their career delivering front line customer service in Western Australia. As a Customer Service Officer, you’ll provide exceptional face to face support and resolve enquiries with confidence and care.

In this face-to-face role, you’ll:

• Engage directly with customers across Western Australia
• Use a variety of computer-based systems to provide solutions
• Build rapport quickly and work efficiently and accurately in a fast-paced setting

The Opportunity

We have full-time, 6-month fixed term contracts available, with potential for additional contracts or permanency. Positions are open across Perth’s North and South metropolitan areas.

We are looking for candidates available to work full-time on rotating shifts, 7 days a week, between 7am to 6pm at the following locations:

GREATER NORTH Region:  Butler & Joondalup 

NORTH Region:  Mirrabooka, Midland & City West 

GREATER SOUTH Region:  Mandurah & Rockingham 

SOUTH Region:  Cannington, Kelmscott & Success

Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 12 months from date of first appointment across the Department of Transport & Major Infrastructure. 

About you

• You thrive in a busy, fast-moving customer service environment
• You’re all about exceptional customer experiences
• You communicate with confidence and empathy
• You are confident in using computers and learning new systems
• You are reliable, organised and great at managing your time

As part of our team, you will enjoy

• A competitive salary, and 12% employer contributed superannuation and salary sacrifice options.
• Generous leave entitlements including 4 weeks’ annual leave, 3 public service holidays yearly and long service leave every 7 years.
• Salary packaging options to lease a new car.
• Discounted gym memberships and health facilities.
• A fabulous employee assistance program with a range of services and support channels.
• Work for an innovative Government agency
• Not just a job, but an opportunity to develop your career across other areas of transport.

We prioritise employee wellbeing and collaborate with the community to create a thriving, connected state. Learn more about our commitment to you, here.  

How to Apply

Apply online by clicking the ‘Apply for Job’ button and provide the following documents in Word or PDF format: 

1. A detailed CVthat highlights your qualifications, skills, and experience that match the job description.
2. A cover letter maximum (1) pagethat summarises your key responsibilities and achievements throughout your career, showing how they relate to the job and selection criteria.
3. References- the names and email contact details of two referees; one must be your current or recent supervisor/manager.

Applications for this opportunity close at 3pm on Friday, 18 September 2026. Please ensure your application is submitted on time, as late applications will not be accepted. 

DTMI may conduct further search activities or extend the closing date, if required to supplement the field of applicants. 

For further information about the role, we encourage you to review the attached Job Description Form (JDF) and contact Emma Warren, Centre Manager on (08) 9216 8329.

Our commitment to a diverse and inclusive workplace

The Department of Transport and Major Infrastructure (DTMI) is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds. 

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form), have any question about the process or how to submit your application, please contact our Recruitment Team at recruitment@transport.wa.gov.au.