Come join the team at the new Department of Housing and Works.

The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.

We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.

Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.

We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.

We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, a young person or a person with a disability seeking support with your application, please reach out to Jobs and Skills WA by calling 13 64 64.

If you are a person living with disability and require adjustments or accommodations during the recruitment process, please contact Richard Bailey on (08) 6414 2988 or via email richard.bailey@dohw.wa.gov.au.You can also reach us through the National Relay Service.

When you join us, you can enjoy a variety of benefits, including:

• professional development, training, and on-the-job learning to advance your career
• generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people
• modern workspaces, where you choose your workspace that assists you to do your best work
• corporate discounts with selected health insurance providers and access to wellness programs
• Opportunity to contribute to diversity, inclusion, and cultural initiatives across the department, including networks and working groups that promote equity and belonging.

About The Role:

The Customer Services Officer works as part of a team to deliver a first class customer service which aims to ensure that all eligible Western Australians have access to affordable and secure housing.

This position reports to a Manager within a Region as part of the Department of Housing and Works (DHW) Housing Service Delivery portfolio. There is ongoing contact with staff at a range of levels and daily contact with customers face to face, by phone and in writing.

Housing Service Delivery is DHW’s rental accommodation portfolio managing approximately 39,000 tenancies across the State, Government Regional Officers Housing (GROH) and Community Housing (rental housing managed by local Government or non-Government not-for-profit organisations) and bond assistance (interest-free loans to obtain accommodation in the private rental market) with close links to Aboriginal Housing services. The Agency also has a strong focus on providing home ownership opportunities to public housing tenants.

How to Apply:

If you have what it takes to be part of our dynamic and forward-thinking team, submit the following in MS Word or PDF format only:

1. A comprehensive CV that shows your skills, experiences and key achievements, including the contact details of two referees (with one being your current or most recent supervisor).
2. Cover letter of two (2) pages or less using the STAR method, with examples to support your claims, describing:

• A time when you worked with others to provide an excellent service to a customer.
• A time when you worked effectively with people from different backgrounds and cultures, including Aboriginal people, and showed respect for their needs, perspectives, or cultural differences.

Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications.

Further Job-Related Information:

Please contact Richard Bailey on (08) 6414 2988 or via email richard.bailey@dohw.wa.gov.au for further information about the position (not to be contacted for Applicant Information Packs or assistance with lodging your application).

To assist you in preparing your application, please refer to the Applicant Information Pack, Job Description Form, and Leadership Behaviours. Additionally, the WA Jobs and Workforce Hub provides information on working in Western Australia. This includes guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships.

If you are unable to view or download these documents, please contact us by calling (08) 6557 8111 (select option 1) or email recruitment@dohw.wa.gov.au, quoting the reference number Pool Ref VCID3413 for support.

We are seeking to establish a recruitment pool to fill vacancies that may arise within the next twelve (12) months. Suitable applicants will be placed in the pool which may be used to fill full-time, part-time, permanent or fixed-term vacancies with the possibility of further extension(s) and/or permanency.  Please note that being placed in the pool does not guarantee your placement in a position.