We currently have one (1) x Permanent, Full-time vacancy

available for immediate filling.

About us

The Western Australian Museum is a vibrant centre of inspiration, learning and enjoyment for everyone. It preserves, documents and shares collections relating to the State’s natural and cultural heritage. It collaborates with people across Western Australia to share the stories and voices of diverse communities. It works alongside national and international organisations, contributing to global research, promoting life-long learning, and developing and hosting world-class exhibitions.

About the role

The Coordinator Ticketing and Membership leads the WA Museum’s ticketing and membership operations, ensuring exceptional visitor and member experiences across six museum sites. The role manages ticketing and membership services, customer communications, and a team of Customer Service Officers, driving visitation, engagement, and revenue outcomes through high-quality service delivery and efficient operational management.

About you

You are a people-focused leader with a ‘can-do’ attitude who loves creating seamless customer experiences, and thrives on using technology, data, and enterprise systems to continually enhance the visitor and member journey. Comfortable in a fast-paced environment, you're always looking for opportunities to improve processes, optimise performance, and deliver better outcomes. You're a collaborative problem-solver, who can confidently lead teams, build strong relationships with a diverse range of stakeholders, and manage enterprise-level ticketing, membership, and CRM systems.

The successful applicant will be expected to:

• Oversee the Museum’s ticketing operations and Enterprise Ticketing and CRM platform, ensuring efficient, compliant and customer-focused processes across the visitor journey, including event builds, reporting, system administration, documentation, training, and stakeholder engagement.
• Maintain the integrity, security, and quality of the Museum’s ticketing and customer relationship systems, ensuring adherence to best practice, audit requirements, privacy obligations, data governance standards, and all relevant legislative and regulatory requirements.
• Manage CRM upgrades, hotfixes, and database development, whilst maintaining system hygiene in line with organisational standards.
• Develop, review, and implement relevant documentation, including policies and operating procedures for the Enterprise Ticketing and CRM platform.
• Build organisational capability through the provision of training tools and ongoing support, ensuring that staff confidently and effectively utilise ticketing and customer relationship systems to deliver exceptional customer outcomes.

*See JDF for full list of duties.

How to apply

Please ensure that you review the attached Job Description Form (JDF) for further information about the work-related requirements (Selection Criteria) of this position. This information will assist you with the preparation of your application.

We require you to submit:

• A current, comprehensive CV including the contact details of two
• A statement of no more than two (2) A4 pages addressing the following ‘essential work-related requirements’ (selection criteria). Please provide relevant examples to support your claims:

1. Demonstrated experience leading and developing high-performing customer-facing teams, delivering exceptional service across ticketing, membership, sales, and customer enquiries. (Criterion 1)
2. Demonstrated experience managing and optimising Enterprise Ticketing, membership, or customer relationship management systems within the arts, cultural, tourism, sporting, or events sectors. (Criterion 2)
3. Strong technical skills in system upgrade, integration management, and user support.(Criterion 6)

*Note that the remaining work-related requirements (see JDF) will be assessed at a later stage in the recruitment process.

Please ensure that you allow sufficient time to submit your application, as late applications will not be accepted.

To submit your application, click “Apply for Job” button at the bottom of this page. Emailed applications will not be accepted.

If you experience technical difficulties applying online, please contact the RAMS Helpdesk on 1300 733 056, in the first instance. For information about the process, please contact Human Resources on email, hr@museum.wa.gov.au

Further Information

If you would like further information on this opportunity please contact, Jane Jones, Manager Marketing and Audience Development, jane.jones@museum.wa.gov.au, 0411 646 619.

Eligibility to Apply

• To be eligible for appointment, applicants must have the legal right to work in Australia at the time of appointment. This may include Australian citizens, Australian permanent residents, or holders of a valid Visa that permits employment in Australia.
• A current (within six (6) months) National Police Clearance Certificatewill be required prior to commencement of employment, as per the Department’s Police Record Screening Policy.

Equity and Diversity

 The WA Museum is an equal opportunity employer and is committed to creating an equitable and diverse working environment. We strongly encourage Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally diverse backgrounds, and young people, to apply.  The Museum values the importance of a work environment which is representative of the wider community, and which supports a variety of perspectives.

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

Accessibility:  If you have any communication or access needs that require adjustments to allow you to fully participate in the application and interview process, please contact the National Relay Service on the following numbers:

• TTY/Voice calls - 133 677
• Speak & Listen - 1300 555 727
• SMS Relay – 0423 677 767

Subsequent Vacancies

Applicants found suitable but not recommended for this vacancy, may be considered for subsequent similar vacancies at the WA Museum for a period of 12 months, in accordance with Part 5 (General Appointment) of the Commissioner's Instructions No. 2: Filling a Public Sector Vacancy.