The Role

Applications are invited for the position of Claims Resolution Officer (Workers’ Compensation).

The position plays a key role in assisting the Team Leader in the mentoring of Claims Officers to deliver an optimal claims management service and achieve key performance outcomes. As well as providing a strategic approach to the resolution of claims including taking responsibility for raising and responding to Conciliation and Arbitration matters.

We have one permanent and one 12-month fixed term position with the possibility of extension and/or permanency.

The Person

You bring strong capability in coaching, mentoring and facilitating knowledge transfer, supporting the development of colleagues and fostering continuous learning. Building and maintaining strong relationships to deliver high-quality customer service, using influence and collaboration to achieve positive outcomes. As well as working effectively within a team environment, contributing to shared goals and maintaining productive working relationships.

You will be an effective communicator, with the ability to engage clearly and professionally, both verbally and in writing, with a diverse range of stakeholders. You will possess comprehensive knowledge of workers' compensation claims management, including the application of risk management and injury management principles and practices to support positive claim outcomes, facilitate recovery, and promote employee wellbeing.

About Us

The Insurance Commission is a State owned Government Trading Enterprise that provides motor injury insurance to 2.7 million Western Australian motorists and manages the self-insurance arrangements of the Western Australian Government.

The Insurance Commission generated $1.4 billion in revenue over six months to 31 December 2025 and holds nearly $9.7 billion in assets, making it a major self-funded statutory authority. At the Insurance Commission we are committed to a high performance corporate culture and having a workforce that reflects the diversity of our customers. Our commitment to continuous improvement is creating new opportunities for talented people to enhance service delivery.

What you'll enjoy

Benefits of working with us include flexible working arrangements, career development opportunities, and new, modern offices in the CBD at Mia Yellagonga Tower 2, 5 Spring Street, including free access to an on-site gym and pool. For more information, refer to our Careers page.

Workplace Diversity

The Insurance Commission aims to have a workforce that reflects the diversity of our customers and encourages applications from women, young people, Indigenous Australians, people from culturally and linguistically diverse backgrounds and people with disability.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, including an alternate form of the application form we encourage you to advise us at the time of application and throughout the recruitment process. All information provided is private and confidential and will only be used for the purposes of providing reasonable adjustments.

Application Requirements

To be considered, applicants are encouraged to provide a detailed resume and a two page response addressing all the work-related requirements for the role contained in the job description form.

Appointment Information

In addition to the immediately available position, appointments may be made from this process within a twelve-month period to similar positions that may be permanent or contract, including fixed term appointments with the possibility of extension or subsequent permanency. 

Please note that we may elect to engage an external recruitment firm to source additional candidates at any stage of this recruitment and selection process.

Any offer of employment is conditional upon the satisfactory completion of pre-employment screening.   This includes an Australian Criminal History Check, Entitlement to Work in Australia Check and Verification of Qualification/s (if applicable).  Additional role specific checks may also be required (i.e. Working with Children check).

Enquiries

For further information about the role please contact Mandy Leask, Client Service Manager on (08) 9264 3371.

If you have any technical difficulties in applying or access needs that may require adjustments during the application and interview process, please contact our People and Culture team on (08) 9264 3515 or email human.resources@icwa.wa.gov.au.

Privacy

The Insurance Commission of Western Australia collects your personal information as part of its recruitment, placement and onboarding processes. This may include information you provide in your application, resume or during assessments, including referee and criminal history checks. For further details on how we handle your personal information, please read our Privacy Policy.