We are establishing a Casual Open Pool for Student Support Officer vacancies. 

Advertised Reference Number: SRG073.26P

South Regional TAFE (SR TAFE) is seeking Registrations of Interest from suitably qualified people who are interested in casual Administrative/Support /Customer Service work. There is no guarantee of work; the aim is to develop a register of casual staff for relief purposes or to offer training in specific areas of expertise as the need arises.

About us
A career at SR TAFE is more than a job, it is an opportunity to make a real impact.

As the largest training provider in the southern region of Western Australia, we operate training campuses located within 12 regional towns, from Bunbury to Esperance, each supporting and responsive to the unique and diverse needs of local industry.  

Every position at SR TAFE forms part of the fabric that contributes to the individual success of our students and the long-term development of our regional communities through the provision of nationally recognised vocational education and training.

For more information, visit www.southregionaltafe.wa.edu.au.

About the opportunity
Student Support Officers enable the college to achieve strategic goals by providing students, clients and industry stakeholders with a high quality student services experience by acting as the single point of contact to assist and support our current students; administering specialist student support services to students with disabilities, aboriginal and international students; performing general administrative tasks, duties and functions; and participating in College events and student-orientated activities and presentations.

To be successful in this role, you will have experience and the ability to: 

• Provides exceptional customer services and acts as the primary point of contact for current students through a variety of communication formats, including face to face, phone and electronic.
• Provides accurate and timely advice to students, internal and external stakeholders about support services and administrative processes and follows up as required.
• Provides information and advice in matters such as the College’s compliant and feedback processes and with initiatives that enhance the student experience.
• Performs general customer service, reception, client liaison duties, tasks and functions as required.
• Provides administrative support as required, including performing the following tasks and duties:
• Scheduling meetings, coordinate and case manage student documentation in a high volume work environment.
• Undertakes data entry and validation in a range of general and specialist electronic systems, programs and platforms (including Microsoft Office Suite, Sharepoint, Student Management Systems, timetabling software, databases and the electronic record management system).
• Drafts, proofreads, edits and formats a range of documents, including emails, reports, meeting minutes, case notes and general correspondence and circulate to relevant stakeholders.
• Undertakes records management tasks including scanning, filing, archiving, information retrieval and managing information workflows.
• Customising, proofreading and editing written material for various platforms (including online)
• Contributes to the College’s continuous improvement initiatives with a focus on positive experiences for students.

If you would like to know more about these opportunities, please contact Jan Auld, Student Services Coordinator (Albany), on (08) 6371 3509 or email Jan.Auld@srtafe.wa.edu.au. We would be happy to discuss the roles with you.

Suitability requirements
To be eligible to be appointed to this role, you will also need the following:

• That you can live and work in Australia (e.g. Australian citizen, permanent residency status or current visa holder).
• Obtain a satisfactory Department of Education Criminal History Check (details will be advised prior to appointment).
• Obtain a working with children (WWC) card.

Applying is easy!
You can apply for these opportunities in two easy steps. Please refer to the Job Description Form (JDF) at top of this page for full position details. This information will assist you to prepare your application.

Step 1: Prepare your application documents

We require you to submit:

1. Your current resume / curriculum vitae (no more than four pages)
2. A brief cover letter of no more than two pages addressing the Job-Related Requirements.

Step 2: Click the ‘Apply for Job’ button

Complete the online application form and attach your documents. You will need to include the details of two work related referees, including your current line manager where possible.

Aboriginal and Torres Strait Islander people are encouraged to apply.

If you are an Aboriginal or Torres Strait Islander person who would like assistance with your application, please contact Aboriginal Services at Jobs and Skills WA on 13 64 64.

The selection Process
The selection process for this position may include the following:

• Face to face / Teams interviews
• Referee checks

All requirements outlined in the JDF may be assessed at any stage during the selection process for this position.

If you have access needs to may require adjustments to allow you to fully participate at any stage of the selection process, please contact our Recruitment team on 08 6371 3670 for a confidential discussion.

If you have any technical issue, please contact TSES Recruitment on 9203 3735.