THE OPPORTUNITY  

Join Radio & Electronic Services (RES) in a practical business support role that helps keep critical communications services moving for frontline policing across Western Australia. As a Business Support Officer, you will support the coordination of service requests, work orders, asset information and workflow processes that contribute to the effective delivery of operational technology services.

This is an opportunity to work in a busy, purpose-driven environment where your organisational skills, attention to detail and customer service focus will make a meaningful contribution. You will be part of a team that supports critical communications, electronic systems and operational technology relied on by WA Police Force every day.

THE ROLE

This position provides business and operational support to RES by coordinating service requests, maintaining records, supporting workflow processes and assisting with asset management activities. The role is responsible for checking information, updating service management systems, preparing routine reports and helping ensure requests are progressed to the right technical, warehouse or provisioning teams.

The successful applicant will liaise with internal stakeholders, resolve routine enquiries, support users of service management tools and contribute to accurate data, clear documentation and practical process improvements. This role would suit someone who is organised, customer focused and comfortable working with systems, records and technical information in a fast-paced operational environment.

ABOUT US 

The WA Police Force has 9,000 employees located across the largest policing jurisdiction in the world, with 200 police facilities in 15 policing districts across the State. Our priorities are our people, our partnerships and our performance. We are committed to enforcing the law, preventing crime and managing and coordinating emergencies. 

The WA Police Force’s values of Duty, Teamwork, Integrity and Care are an integral part of how we do business. Alignment with our values should be incorporated within your application. Integrity within the WA Police Force means employees are held to a high standard of conduct, both in and outside of work. Further information is available in the Work-Related Requirements component of the position description form. 

Work, Health and Safety is vital to WA Police Force operations. We incorporate safety in every part of our business and it is an essential part of our decision-making processes. 

The WA Police Force is an Equal Opportunity Employer and encourages Aboriginal Australians, young people, people of diverse sexualities and genders, people with a disability, people from culturally and linguistically diverse backgrounds and women to apply for positions within our agency. The WA Police Force also promotes and supports flexible, family friendly work practices.

We believe all our people are leaders irrespective of their role. We consider this as critical to our success and, to support this, we have adopted Leadership Expectations  which provide a common understanding of the mindsets and expected behaviours required of all our employees and the public sector. The leadership context for this role is: Personal Leadership

THE BENEFITS   

• Flexible working arrangements
• Access to Long Service Leave every 7 years
• Professional development opportunities and study leave/assistance
• 12% employer contributed superannuation into a fund of your choice.
• Salary packaging options for vehicles and superannuation
• 4 weeks of Annual Leave with the option to purchase additional leave each year
• 3 Public Service Holidays per year
• Gym facilities at Police Headquarters
• Access to free WA Police Force Chaplaincy and Psychological services
• Access to an Employee Assistance Program including immediate family members living at home
• An active social club that welcomes WA Police Force family members.

The position is partly based in Maylands with free onsite parking, and Perth CBD conveniently close to public transport.

APPLICATION PROCESS

To apply, please provide a comprehensive CV and one (1) page covering letter addressing the Work Related Requirement – Competency in computer systems and associated applications.

Please also include the contact details of two professional referees who we can contact as part of the recruitment process, with a current line manager preferred. 

For applicants deemed suitable, all essential work-related requirements in the position description form will be assessed at some stage during the selection process. 

OTHER CONDITIONS

Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies throughout the division. In addition to this, should the successful applicant decline or vacate the advertised position, then the panel may select another suitable applicant from this selection process. Both of these options remain valid for a period of twelve (12) months from the initial date of the appointment.

Integrity and criminal checks will be conducted if the recommended applicant for a position is not a current WA Police Force employee. Any relocation costs associated with appointment to these positions may be the responsibility of the successful applicants.

SUBSTANTIVE EQUALITY & WORK HEALTH & SAFETY (WHS) STATEMENT

Throughout the recruitment process we provide reasonable adjustments to allow people with a disability to participate effectively. Reasonable adjustments can also be made available to assist you in the job, if you are successful in gaining employment.

WHS is a vital component within the WA Police Force. Safety is a partnership between the employer and their employees and it relies on all of us working together to ensure that everyone is safe in their working environment, which enables them to go home safely. We incorporate safety in every part of our business and it is an integral part of the decision-making process.

The WA Police Force has a duty of care to ensure employees are not adversely affected by alcohol or drugs in the workplace.  The effect of alcohol or drugs can impact on the health and/or safety of the individual or others, and this behaviour is not aligned with the WA Police Force Code of Conduct. As a result, a testing regime has been established as an important way of providing assurance to the community that the expectations they hold for all members of the WA Police Force are being met.  Regular testing of all employees for alcohol and drugs aims to ensure the health, welfare and safety of all personnel and promote community confidence in the WA Police Force.

FOR FURTHER JOB RELATED INFORMATION

Please contact Peter Beaumont on telephone number (08) 9370 7447.

SUBMITTING YOUR APPLICATION

Applicants are requested to apply online. To apply online, you must have a valid email address and be ready to attach your comprehensive electronic resume, integrity check form (if required) and any additional attachments as requested in the “APPLICATION PROCESS” section of the advertisement. Please select the “APPLY FOR JOB” button at the top/bottom of this advertisement. Should you encounter any problems lodging your online application please contact Police Staff Selection and Deployment on (08) 6229 5772 during business hours (8am to 4pm, Monday – Friday), prior to the specified closing time.

AGENCY REFERRALS

Public sector agencies seeking to refer surplus employees should contact Police Staff Selection & Deployment at Police.Staff.Selection&Deployment@police.wa.gov.au during the advertisement period.

EMAILED, LATE OR PRO-FORMA APPLICATIONS WILL NOT BE ACCEPTED

Application packages and the Position Description Form are attached below.