About the role

Play a key role in supporting the Transit Administration Office by providing high-quality administrative and office management support, with a focus on infringement processing and compliance. You will act as a key liaison between the Public Transport Authority and external bodies such as the Fines Enforcement Registry.

You will manage infringement notices, including maintaining accurate records, reconciling payments, preparing notices and supporting the escalation of unpaid infringements. The role also involves responding to customer enquiries, reviewing appeals, resolving discrepancies and ensuring all processes are handled with accuracy and professionalism.

In addition, you will contribute to reporting and data analysis, monitoring trends and providing insights to support operational improvements and compliance. Working within a collaborative environment, you will support continuous improvement initiatives and help ensure efficient and effective administration services.

About You!

To excel in this role, you should possess:

• Experience providing administrative support within a fast-paced or operational environment
• Strong attention to detail, with the ability to maintain accurate records and manage data
• Well-developed communication and interpersonal skills, with the ability to handle enquiries and resolve issues
• Strong organisational and analytical skills, with the ability to manage competing priorities
• Experience working with databases, reporting systems and financial reconciliation processes
• Ability to interpret and apply legislation, policies and compliance requirements, with customer service experience in complex or regulated environments

About Us

The Public Transport Authority (PTA) is a leader in its field, driven by a simple and powerful purpose: getting everyone there. Through constant care, education and forward thinking, we provide a world-class network and workplace that will get everyone there.

Under the PTA, Western Australia’s public transport system is the best in Australia and among the most efficient, clean and safe networks globally. With over 150 million boardings across all services during FY24/25, our buses, ferries and trains move the people of WA where they need to go.

Moving millions of people requires the skill and commitment of a talented workforce, one that is fostered by a culture of inclusivity and benefits from its diversity. This is ultimately what ensures the PTA delivers on our purpose while upholding our values every step of the way.

Our Values

The PTA’s Values define what is important to us. Knowing our values helps you understand how we do business and what is expected of you as an employee of the PTA.

Upholding these values and applying them to your work requires a genuine and committed understanding.

Safety - We are committed to safety and protecting your future.

Respect - We value and respect our customers, suppliers and each other.

Recognition - We recognise each other for achievement, initiative and innovation.

Integrity - We are honest and ethical.

Sustainability - We consider the long-term economic, social and environmental impact of everything we do.

You can expect.

• Opportunities to grow through personal development and career pathways
• Health and Wellbeing programs including access to a free 24/7 onsite Gym
• Subsidised Corporate Apparel and Spectacles
• Supportive Team Environment
• Opportunity to join our Social Club offering savings and benefits all year round

There is one permanent full-time opportunity available for an immediate start. Applicants assessed as suitable through this process may be used to fill similar vacancies both fixed term and permanent that may arise within the next 12 months.

To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment.

Please contact Alisha Ferguson, Administration & Revenue Manager - Security, on 08 93262377 for specific information about the role.

For more information about the PTA, please visit www.pta.wa.gov.au.

For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or email ramshelpdesk@bigredsky.com.

How to Apply

Applicants are requested to provide the following:

1. A comprehensive CV with two work related referees.

1. A cover letter addressing selection criteria 1 and 2 in no more than 2 pages.

Applicants are requested to apply online using the ‘Apply for Job’ button at the top/bottom of the screen.  Please note the closing date and time, as no emailed, late or pro forma applications will be accepted.

All applications must be submitted through the PTA website, or the WA Government jobs portal. Applications received via other platforms will not be considered.

Please note that, if you are the recommended applicant, you may be required to obtain an Australian National Police Clearance (NPC). Completion of the PTA Integrity and Qualification Consent Form will only be required where qualification checks are undertaken. Adverse outcomes of NPCs will not necessarily disqualify an applicant from the selection process. Suitable applicants will also need to undertake a Drug and Alcohol Screen prior to commencement.