Technical Support Officer
Branch: Cannington Community College
Division: Independent Public School - South Metropolitan Education Region
Salary: Level 2, $66,449 - $71,191 per annum (pro-rata) (DOE (SSO) CA 2022)
Work Type: Permanent - Full Time
FTE: 1.0
Location: Cannington
Closing Date: 2024-08-15 4:30 PM
Attachments: - applicant resource - how to write a cv and covering letter nov18.pdf
- information - applying for advertised positions in schools jan24.pdf.pdf
- published jdf - generic - technical support officer - schools - min l2 - dec 2021.pdf

This is a permanent full-time position commencing Term 3, 2024

Cannington Community College (CC) is situated in the heart of Cannington's business precinct and caters for students from Kindergarten to Year 10. Our experienced and highly trained teachers provide innovative and engaging lessons that motivate students to achieve their potential. The College maintains a very strong focus on numeracy and literacy whilst catering for the diverse individual needs of our students. We are the only public school of this type in the inner metropolitan area of Perth.

The College is open for all students, irrespective of social background or economic circumstance and is inclusive of the local community. We are guided by five core (Respect, Pursue Knowledge, Self-respect, Social and Environment Responsibility) values in everything we do.

Find out more about our school by visiting canningtoncc.wa.edu.au or Schools Online

The Role

The role of the Technical Support Officer is to maintain the school’s Information and Communication Technology (ICT) systems and network, ensuring reliability and sustainability to enhance the learning environment.

The successful applicant will provide advice on technical issues and collaborate with administration to maintain and develop the network system. The successful applicant will also provide technical support and training to all users throughout the school site on various software applications and provide access to systems and resources. In this role, suitable applicants will be responsible for the installation, troubleshooting, and ongoing maintenance of information systems and ICT equipment in accordance with the school business needs and Department of Education policies and guidelines. This includes maintaining accurate records of ICT assets and resources and the development, implementation, and monitoring of a replacement plan.

The successful applicant will ideally be able to work as part of a versatile team, liaise with other Department of Education personnel and communicate with external providers. Experience working in a school would be highly regarded and a thorough understanding of standard operating systems and their associated software. The successful applicant will work with a diverse range of people and professionals to deliver customer service. The ability to build strong relationships and to work well with key stakeholders is highly regarded.

Want to know more?

Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).

For more information about this opportunity, please contact Beverley Cuthbert, Manager Corporate Services, on (08) 9351 2400 or emailing Beverley.Cuthbert@education.wa.edu.au

Equity and Diversity

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our schools and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds. 

Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.

Eligibility

To work with us, you must:

  • be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
  • obtain a valid Working With Children Check before you start; and
  • consent to a National Criminal History Check with the Department's Screening Unit.

Additional eligibility and training requirements are outlined in the attached Job Description Form (JDF).

Application Instructions

Apply online in two easy steps:

Step 1: Select Apply for Job

Complete the online application form, including details of two (2) work related referees, preferably one being your current line manager.

Step 2: Attach your documents

Your application should include:

  • A CV outlining your employment history and professional learning summary relevant to this position.
  • A statement addressing the following selection criteria as outlined in the attached JDF
  1. Verbal, written and interpersonal communication skills with the ability to liaise effectively with staff at all levels.
  2. Conceptual and analytical skills, including the ability to develop innovative solutions to information technology problems.
  3. Ability to install and maintain network systems incorporating the Internet and Electronic Mail.
  4. Organisational skills to develop effective administrative practices and the initiative to work with minimum supervision.

It is recommended you have your attachments ready before selecting Apply for Job.

Your application must be received before the closing date and time. Late applications will not be accepted.

For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.

Advertised Vacancy Number: IPS/SS910488

Suitable applicants may be considered for similar vacancies arising within the next 12 months following this selection process. This may include circumstances where the successful applicant declines or vacates the position.

The Department applies a four (4) day breach period to this selection process.

Applications close: 4.30pm (AWST) on Thursday, 15 August 2024.