Visitor Services Officer

Salary: VSO2, GSGA 2019 (Miscellaneous), $56,105 - $57,075 per annum pro rata
Position Number: Pool Ref 11890
Work type: Casual, Permanent - Part Time, Permanent - Full Time, Fixed Term - Part Time, Fixed Term - Full Time
Location: Western Australian Museum - Perth Cultural Centre
Closing date: 2020-06-23 5:00 PM

Are you a confident, outgoing ‘people person’ with a can-do attitude and a flair for great customer service? Would you like to work in Perth’s new, stand-out attraction? This could be the opportunity for you!

Opening in November 2020, the stunning new Western Australian Museum will share the stories of our people and places. It will be a gateway for visitors to explore the wonders of Western Australia, from the Kimberley to the Great Southern, and all the places in between. The Museum has been created with a ‘people first approach’, which means it will feature Western Australians from all walks of life, sharing their stories in their own voices. It also means that all visitors should enjoy a wonderful, personal experience.

It will be a world-class museum at the heart of its community. And, as a Visitor Services Officer, you will be central to every visitor's journey, helping to create dynamic experiences and lasting memories.

The Western Australian Museum is a vibrant centre of inspiration, learning and enjoyment for everyone. It preserves, documents and shares collections relating to the State’s natural and cultural heritage. It collaborates with people across Western Australia to share the stories and voices of diverse communities. It works alongside national and international organisations, contributing to global research, promoting life-long learning, and developing and hosting world-class exhibitions.   

The WA Museum is committed to creating a diverse workforce so we can properly share Western Australia’s stories.

If you would like to be part of our team, we want to hear from you. If you are an Aboriginal or Torres Strait Islander person; from a multicultural background; or speak another language, we want to hear from you. If you love museums and want to share the amazing stories of Western Australia and its people, we want to hear from you.

It is important to note that due to the anticipated high volume of responses to this vacancy, failure to attach the requested evidence or respond to the application questions may result in your application not being considered.


There are currently up to 30 full-time or part-time positions available, working a minimum of 15.2 hours per week, plus a number of casual positions. The Visitor Service Officers are scheduled on a 7-day roster including weekends and most public holidays, working between the hours of 8:30am – 5:30pm. Full-time applicants must be available to be rostered during these hours and days.   

The positions commence from September 2020. Successful applicants must be available to commence an 8-week training program at this time.

While this selection process will initially be used to fill the above vacancies, applicants for this position may be considered for similar vacancies within the Western Australian Museum and/or the wider public sector if those positions arise within a reasonable period of time. Future positions may be filled from this recruitment process for the next 24 months.

Successful applicants will be required to provide a current (within 6 months) National Police Clearance Certificate. Additionally, a Working With Children Clearance will be required before beginning employment.


These positions are located in the world-class new Western Australian Museum in the Perth Cultural Centre, Perth.

Job Description

The Visitor Services Officers help provide a welcoming environment and high-quality museum experience for visitors.

Duties the Visitor Services Officers perform include:

  • Provide excellent customer service for visitors, responding to their needs in a professional, courteous and friendly manner.
  • Present information to visitors in an engaging, informative and entertaining manner, ensuring accuracy and respect for the cultural and historical significance of exhibits.
  • Gather visitor feedback, to assist in improving visitors’ experiences.
  • Maintain a high standard of personal presentation and ensure the Museum precinct is well maintained. This includes, but is not limited to, minor cleaning duties and reporting maintenance issues 

The WA Museum is an equal opportunity employer and is committed to creating an equitable and diverse working environment and providing opportunities for Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally diverse backgrounds, and young people. The Museum values the importance of a work environment which is representative of the wider community and which supports a variety of perspectives.

How to apply for this position

If you would like to apply to become a Visitor Services Officer, select “Apply for job” located at either the top or bottom of this screen and follow the instructions.

Your application will be considered during the first formal assessment of this selection process.

You must submit the following attachments with your application to be considered suitable for further assessment:

  • Evidence of your Australian citizenship or permanent residency with working rights (a copy of your passport or birth certificate or citizenship documents or visa entitlements for example)
  • Copy of a current Resume including one (1) current referee
  • A maximum one-page response to the following two (2) questions in relation to the attached role statement
  1. Please provide an example of a time when you have provided excellent customer service, while working in a team environment.
  2. Please provide an example of a time when you shared information with a group of people. Please consider the following:
  • Who were you sharing the information with? (e.g.  sporting group, community group).
  • How did you share the information? (e.g. PowerPoint presentation, lecture, lesson).
  • If you were to do it all over again, how would you improve the presentation?

No other documentation is required at this stage – please do not attach unnecessary documents.

For further details on how to apply please read the attached ‘Applicant Information Package’.

If you are experiencing technical difficulties, please contact a member of the HR Team on (08) 6552 7905 or email for further assistance.

For further job related information, please contact Sarah Wright - Senior Human Resources Consultant at Integrity Southside on 9327 5444 (not to be contacted for an Applicant Information Package).


To avoid last minute congestion of the system which may result in your application being received after the closing time and therefore not being eligible, please endeavour to submit your application well before the closing time. 

- applicant information package.pdf
- role statement.pdf

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