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Customer Advocate
(MIS23184)
Aboriginal Employment Program
Find your place with us, you can contribute, develop and thrive at DMIRS!
Give back to your community, grow your skills and develop a career path, feel welcome, encouraged and supported.
DMIRS is seeking to increase the diversity of our workforce to better meet the differing needs of our customers and to improve equal opportunity outcomes for our employees. These positions are part of the Aboriginal Employment Program (AEP), which is a diversity initiative to achieve equality and increase workforce representation of Aboriginal and Torres Strait Islander people. Therefore, pursuant to Section 51 of the Equal Opportunity Act 1984 (WA), only Aboriginal and Torres Strait Islander applicants will be considered for these roles (refer to Section 51 – Fact Sheet).
Interviews will be held in January 2024, with an expected commencement date in
February 2024.
About our Aboriginal Employment Program
This Aboriginal Employment Program is an initiative, within the department’s Aboriginal Employment Strategy and the Diversity and Inclusion Plan. It is a 12-month program to provide Aboriginal and Torres Strait Islanders employment and career development opportunities.
- You will initially commence on a 12-month contract and upon the successful completion of the program will gain permanency.
- You will have professional development opportunities and on-the-job learning.
- You will be supported and guided by the Manager Aboriginal Strategy, a sponsor/mentor and our Aboriginal staff network.
- Our offices are close to public transport, making it easy to get to and from work.
- We have an open collaborative environment; you will have the ability to gain knowledge from the team and share your perspective.
- You will be supported to find a good work/life balance through flexible working arrangements.
- You will have access to paid cultural leave.
What will you be doing?
In this role, you will work (under direction) alongside vulnerable customers and those facing significant challenges to understand their rights and responsibilities.
You will be facilitating and supporting individuals to access consumer protection services and you will be providing impartial advocacy for individuals to ensure equitable access to resolution processes specific to their needs.
You will also be able to share your knowledge by working with traders and other agencies to reduce barriers to engagement with our consumer protection teams.
You will help people in the community to understand where they can access important services including government services, Legal Aid and community advocacy groups, and you will be able to negotiate the resolution of disputes between traders and individuals, attempting to reach an outcome that is fair, equitable and acceptable to both parties.
For further details about the role the Job Description Form is attached.
What does the department do?
The Consumer Protection Division is responsible for promoting fair trading and consumer protection in Western Australia.
The Conciliation and Services Directorate is responsible for conciliation and trader intervention activities assisting businesses and consumers resolve disputes, and to remedy improper practices that impact consumers, bonds administration managing the smooth operation of the lodging and disposal of bonds for tenants and landlords and regional services representing Consumer Protection in the regions.
To learn more about the Department and what we have to offer, please visit our website, and to keep up to date on activities, you can follow us on LinkedIn.
Where will you work?
You will be based in our Perth office, located at 140 William Street, directly above the Perth Underground train station, getting to work will be easy. With an array of fantastic food options and nearby coffee shops to get your day started, lunch can be spent shopping at major stores nearby, or you can visit galleries and museum a short stroll away. Feeling healthy? The Department gym is located down the road at 1 Adelaide Terrace and membership is very affordable.
What are we looking for?
To be shortlisted for interview, you are required to submit the following two application documents;
1. A maximum two (2) page covering letter using examples to address the requirements outlined below,
- Demonstrated analytical and problem-solving skills with the ability to identify ways to improve processes.
- Demonstrated oral and written communication skills with experience liaising with a diverse range of people and preparing reports and correspondence on a range of matters.
2. A detailed resume outlining your work history, education and professional development relevant to the advertised role, including the names of two (2) referees, with a current line manager preferred.
All requirements, capabilities and pre-employment checks listed on the attached JDF will be assessed as part of the selection process. Pre-employment checks will include a National Police check and Proof of Aboriginality.
Need some help with how to apply?
How to apply videos
We have prepared an AEP Applicant Information Pack which is attached below, step by step the pack tells you how to go about preparing your resume and cover letter.
Speak to the hiring manager
Contact Iris Thomas, Principal Customer Advocate on (08) 6552 9396 to learn more about the role and ask questions which will help you tailor your application.
Ready to join our team?
Click ‘Apply for job’ below, complete the online application form and attach your resume and cover letter.
Employment conditions
You can also contact Kellie Austin, Coordinator Recruitment (Aboriginal Engagement) on (08) 9222 3281 or email RecruitmentandEngagement@dmirs.wa.gov.au for information about employment conditions and the application process.
Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies for appointment (permanent, fixed-term, full-time or part-time) throughout the department for the next twelve (12) months.
CLOSING DATE: 4.00 pm on Wednesday, 6 December 2023 (WST)
Your application submission must be complete by the closing time; applications that are in progress or submitted after this time will not be accepted. It is your responsibility to ensure your application is submitted on time.
We look forward to hearing from you!
Attachments
- AEP Applicant Information Pack
- Job Description Form - Customer Advocate
- Section 51 – Fact Sheet
You can view and print these PDF attachments by downloading Adobe Reader.
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