OTHER CONDITIONS: We are an independent Statutory Authority providing complaint resolution services in the health, mental health and disability sectors in Western Australia and the Indian Ocean Territories. Our service covers the private, public and not-for-profit sectors and prison health services. To find out more about us, please visit our website at www.hadsco.wa.gov.au
We engage staff in positions of trust and responsibility. Appointment to any position in the Office is subject to the successful candidate providing a satisfactory National Police Certificate, in accordance with our policy. Referees may also be asked to comment on an applicant's integrity and past demonstration of ethical behaviour.
While this recruitment process will be used to fill the above vacancy, it may be used to fill similar vacancies in the Office. In addition to this, should the successful candidate decline or vacate the position, then the next most suitable candidate may also be selected from this process. Both these options are valid for a 12 month period from when the authorised delegate endorses the recruitment decision.
SUBSTANTIVE EQUALITY STATEMENT: The Office recognises, values and embraces the diversity of the Western Australian and Indian Ocean Territories communities, including differences in culture, ethnicity, religious beliefs, sexuality, gender identity, age, abilities and life experiences. The Office is committed to providing an inclusive and respectful workplace for all staff and encourages applicants from a diverse range of backgrounds to apply for the role.
Accessibility: If you have any communication or access needs that require adjustment to allow you to participate in this recruitment process, please contact Business Services on (08) 6551 7620 or by email at mail@hadsco.wa.gov.au
JOB DESCRIPTION: The Senior Case Officer supports the Manager in intake of new complaints and provides general guidance and oversight to the Case Officers. The position conducts assessments, manages a caseload of more complex complaints for resolution, and provides advice on enquiries received from various sources.
Our Office has made significant progression towards the implementation of the National Code of Conduct for health care workers in Western Australia and additional resourcing is required in preparation for implementation. More information on the National Code can be found on our website in latest news.
You will also mentor Case Officers and proactively contribute to team activity to improve complaint management processes and procedures and undertake tasks and research associated with complaint management.
SELECTION CRITERIA: The Job Description Form and Applicant Information document are attached to assist you with the preparation of your application.
FOR FURTHER JOB RELATED INFORMATION: Please give Kieran Handmer a call on 6551 7604 or email Kieran.Handmer@hadsco.wa.gov.au if you would like to discuss the role in further detail or the work of our Office more broadly.
APPLICATION INSTRUCTIONS: Apply now by submitting the following;
- A maximum two (2) page covering letter, addressing the work related requirements in the context of the role and the information in this advertisement;
- A comprehensive Resume that clearly outlines your skills, experience and key achievements, including the details of two referees.
Our values are an integral part of how we do business, and we expect all employees to demonstrate that you are the right cultural fit with a positive and can-do attitude, therefore alignment with our values should be incorporated into your application. Information on our values is available in the Applicant Information document attached.
Our Values: Service – Accountable – Fair – Effective – Responsive
Public Sector Code of Ethics: Personal Integrity – Relationships with others - Accountability
Please ensure you have saved your documents in MS Word (.docx files only) or PDF format and have allowed plenty of time to submit your application, as late, emailed and proforma applications will not be accepted.
To be eligible for permanent appointment you must be an Australian Citizen or hold permanent residency status at the point of recommendation for appointment.
We look forward to your application.