This is a fixed term, full time vacancy available for 6 months, with the possibility of extension and/or permanency, subject to the substantive officer vacating the position.
About the role
The Trustee Services Directorate comprises of the Trust Management Branch, Estate Management Branch and Private Administrator Support Branch.
The Trust Management Branch is responsible for the administration of the financial affairs of represented persons, who by Order of the State Administrative Tribunal (SAT) appoints the Public Trustee to act as administrator for clients who suffer from cognitive functioning and physical difficulties.
The Trust Client Service Officer is responsible for providing professional telephone assistance to clients in a high-volume customer contact centre. The position holder will also provide Trust Managers with administrative assistance across a broad range of matters including the processing of receipts and payments, reconciliation of client statements and file management services as required.
We are looking for a client friendly person that has good communication skills and can remain calm in difficult situations.
Eligibility
All employees are required to undergo employment screening, which includes a National Criminal History Check and other checks that may be relevant to the position requirements.
About us
When you join the Department of Justice, you become part of a people-focused organisation, working hard to make our community a fairer and safer place to live. We offer many different employment opportunities in locations around Western Australia. You will have a chance to make a real difference to your local communities and to the lives of those you work with.
How to apply
Please ensure you review the attached JDF for further information about the requirements of the position. This information will assist you with the preparation of your application.
We require you to submit:
A current comprehensive CV including the contact details of two referees and a statement addressing the following Job Related Requirements and Role Specific Criteria contained in the Job Description Form.
Job Related Requirements:
- Achieve Results
- Communicates and Influences Effectively
Role Specific Criteria:
- Demonstrated experience in working in a high-volume customer contact centre.
- The ability to work accurately with numbers, reconcile accounts and perform journal transfers.
All remaining job-related requirements and/or role specific criteria will be assessed at a later stage in the recruitment process.
Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.
To submit your application, click the “Apply for Job” button at the bottom of this page. Emailed applications will not be accepted.
Equity and Diversity
The Department of Justice is committed in building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal Australians, people with disability, youth, and other diversity groups. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.
Aboriginal job seekers may contact the Aboriginal Workforce Development Team on aboriginalworkforcedevelopment@justice.wa.gov.au or call (08) 9264 1700 for culturally appropriate application advice.
Applicants with disability requiring adjustment or accessibility requirements at any stage of the selection process can contact the hiring manager as listed under the ‘Further Information’ section or contact WorkforceDiversity@justice.wa.gov.au or call (08) 9264 1700 to for a confidential discussion.
Subsequent Vacancies
Applicants found suitable but not recommended for this vacancy, may be considered for subsequent similar vacancies in the Department of Justice for a period of twelve (12) months, in accordance with Part 5 (General Appointment) of the Commissioner's Instructions No. 2: Filling a Public Sector Vacancy and Commissioner’s Instructions No. 39: Interim Arrangements to Fill Public Sector Vacancies.
Further Information
If you would like further information regarding the position and/or vacancy please contact Mr Cliff Henrisson, Trusts Business Manager on 9222 6512 for a confidential discussion.