Aboriginal Employment Program

Do you have experience in providing excellent customer service?

Two opportunities are now available.

DMIRS is seeking to increase the diversity of our workforce to better meet the differing needs of our customers and to improve equal opportunity outcomes for our employees. These positions are part of the Aboriginal Employment Program (AEP), which is a diversity initiative to achieve equality and increase workforce representation of Aboriginal and Torres Strait Islander people. Therefore, pursuant to Section 51 of the Equal Opportunity Act 1984 (WA), only Aboriginal and Torres Strait Islander applicants will be considered for these roles (refer to Section 51 – Fact Sheet).

What is the Aboriginal Employment Program (AEP)?  

The AEP is a diversity and inclusion initiative that sits within the department’s Aboriginal Employment Strategy and the Diversity and Inclusion Plan.  It is a 12-month program which provides Aboriginal and Torres Strait Islander people employment and career development opportunities.  The program commences in February 2023.

Benefits of the AEP program include:

• Permanent employment upon successful completion of the 12-month program;
• Professional learning and development and on the job learning;
• Support and guidance from an Aboriginal Strategy Coordinator, sponsor, mentor and Aboriginal staff network;
• Office location close to public transport;
• Paid cultural leave; and
• Great work/life balance through flexible working arrangements.

Want to know more about AEP?

Come to our AEP Open Day on Thursday, 17 November 2022 from 10am to 1pm at 1 Adelaide Terrace, East Perth. You will be provided with an insight into the role of the Department in the WA Community and the available positions. Attendees will also get to hear from current Aboriginal employees about their experiences and journey with DMIRS.

For further information regarding the program and employment conditions, please visit our website or contact Shem Garlett, Aboriginal Strategy Coordinator on (08) 9222 3811 or shem.garlett@dmirs.wa.gov.au.

What you will be doing?

These positions sit within the Customer Information Directorate who is responsible for providing frontline customer centric service and information that is outward-facing, streamlined and responsive to meet the needs of DMIRS customers.

Working as part of a collaborative team in the Contact Centre, you will be the first point of contact to provide information and advice to customers including individuals and businesses who contact the department by telephone, email and in person. You will deliver information based on assessment of individual circumstances and ensure that the advice provided is consistent, accurate and in a timely manner.  

We are currently looking for committed and customer focussed individuals who can problem solve with the ability to complete work within given timeframes. Your experience working in a demanding customer service environment and the ability to clearly explain information using appropriate language is also essential for these roles.

Where will you work?

These positions are located in Cannington, get away from the city and enjoy the benefits of this location, close to a major shopping centre with food and entertainment activities.

Speaking to hiring manager

Contact Kate Allanby, Manager Contact Centres on (08) 6251 2393 to learn more about the role and ask questions which will help you tailor your application.

What are we looking for?

To be shortlisted for interview, you are required to submit the following two application documents;

1. A maximum two (2) page covering letter using examples to address the requirements outlined below,
   • Proven ability to identify and find solutions to meet customer needs.
   • Demonstrated ability to work within given time-frames.
   • Experienced in interpreting and applying policies, guidelines and/or legislation.
2. A current resume including the names of two (2) referees, with a current line manager preferred.

Ready to join our team?

Click ‘Apply for job’ below, complete the online application for submission.

Confirmation of Aboriginality will be required prior to any employment offer. If you need assistance with this, please contact Shem Garlett, Aboriginal Strategy Coordinator on (08) 9222 3811.

Need some help with how to apply?

How to apply videos

• Public Sector Recruitment
• Read all about it
• Questions to ask the hiring manager
• Reflect
• Resume
• Cover letters
• Polish and submit

We have prepared an Applicant pack which is attached below, step by step the pack tells you how to go about preparing your resume and cover letter. You can also contact Jacqueline Gao, Human Resources Officer on (08) 9222 3632 or email RecruitmentandEngagement@dmirs.wa.gov.au for information about employment conditions and the application process. 

All requirements, capabilities and pre-employment checks listed on the attached JDF will be assessed as part of the selection process.

Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies for appointment (permanent, fixed-term, full-time or part-time) throughout the department for the next twelve (12) months.

To keep up to date on activities and opportunities within the department you can follow us on Linked. 

CLOSING DATE: 4.00 pm on Monday, 28 November 2022 (WST)

Your application submission must be complete by the closing time, applications that are in progress or submitted after this time will not be accepted. It is your responsibility to ensure your application is submitted on time.