1 immediate permanent appointment + Pool
Other Conditions
Australian Citizens or Permanent Residents only
Substantive Equality Statement
Lotterywest and Healthway are an equal opportunity employer. We embrace diversity and encourage applications from a diverse field, including Indigenous Australians, people from culturally and linguistically diverse backgrounds, youth, and people with a disability which is supported by our Strategic Workforce Plan. If you're an applicant with a disability please click the attachment below to read about requesting adjustments.
What we Offer
By joining the team at Lotterywest, you’ll experience the satisfaction that comes with being part of an organisation that is helping meet community needs and turns dreams into reality.
You’ll have access to several employee benefits including:
- A flexible work environment with the ability to purchase leave and negotiate flexible working hours.
- A commitment to employee learning and development in relation to your role and responsibilities.
- A friendly working environment with a variety of wellness and social activities on offer.
Lotterywests Head Office is in Subiaco. Our office has excellent access to public transport, a range of public parking options and end-of-journey facilities for staff choosing to cycle, run or walk to work.
For the latest updates and to learn more about Lotterywest, follow us on Facebook or visit our website www.lotterywest.wa.gov.au
Job Profile
Reporting to the Senior Manager Customer Services & Projects, the Customer Services Engagement Officer delivers quality services and support to our players and key stakeholders. The Customer Services Engagement Officer is responsible for providing our customers with a great experience and contributing to sales growth for our portfolio of products. The role has the following key areas of focus:
- Customer call centre operations
- Social media management and engagement
- Effective incident, issues and complaints management
- Service excellence
- Electronic direct mail campaign and list management
- Data analysis and reporting
- Continuous service improvement
Want to know more?
For full details of the role and what we are looking for you are encouraged to read the attached job description. Please refer to the job pack for instructions on how to apply.
This pool will be open for a period of twelve (12) months following finalisation of the process. Appointments may be offered as vacancies arise; however an appointment is not guaranteed.
Lotterywest uses recruitment pools to build a bank of talent for future opportunities. Applicants found suitable in this pool, may be considered for subsequent, similar vacancies at similar locations, with Lotterywest for the duration of the pool.
For Further Job Related Information
Enquiries about the role can be directed to Glenn Donaldson, Director Lottery Operations and Support on (08) 9488 6496.
Join Lotterywest
Applicants are required to apply online and need to submit the following documents in Word or PDF format only:
- A current resume/CV
- A cover letter of no more than 2 pages words addressing the essential selection criteria on the attached job description
To submit your application, please click on the Apply for the job button.
Our People and Culture team are happy to help if you need assistance on (08) 9488 6492
Unfortunately, we can’t accept late applications so please allow yourself enough time to complete your application before the due date and time