The future of transport?
Be part of it
Working for the Department of Transport (DoT) gives you the opportunity to play a part in connecting the people of Western Australia. We are a progressive organisation. We are leaders in providing safe, accessible, sustainable and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all West Australians.
There has never been a more exciting time to join our team and be part of the future of transport.
We’re looking for
An experienced Team Leader to lead our high performing team within our Contact Centre in Cannington
The Customer Contact Team Leader will supervise the day to day activities and tasks of the Contact Centre staff to ensure a timely, effective and efficient service is provided and maintained to customers of the Driver and Vehicle Services Contact Centre. You will have a passion to provide quality customer service to ensure the Departments Customer Service Charter, KPI’s and modern business practices are maintained and assist and support the Operations Manager with the implementation, monitoring and reporting of performance targets.
This is a permanent full-time opportunity.
This recruitment process will remain open for a period of twelve (12) months from the date of first appointment.
We need someone who can
- Exemplify personal integrity and self-awareness
- Demonstrate great team leadership skills
- Create a culture of trust and approachability
- Remain calm in difficult and sensitive situations
- Empower, inspire and motivate teamwork for achieving results
- Thrive in a fast-paced environment and carry out a variety of duties through being flexible and adaptable to suit customer needs
- Communicate clearly and confidently with a diverse range of people from various backgrounds
You can expect
- Support from your manager and team, we have a strong team culture and help each other achieve our customer service goals
- The opportunity to fully utilise your expertise and develop your career within a dynamic and forward thinking organisation
- A competitive salary, and 10% employer contributed superannuation and salary sacrifice options
Special Conditions
Successful applicants will be required to hold or obtain a current National Police Clearance prior to commencement.
How to apply
The attached applicant information pack and job description form (JDF) will provide a full outline of the role, responsibilities and selection criteria. This information will assist you with the preparation of your application.
We require you to submit:
- A detailed CV that clearly outlines the skills and experience you have gained in relation to the job description; and
- A covering letter (maximum two (2) pages) outlining your relevant experience and what you can bring to this role.
Documents should be saved in .doc or .pdf format - applications in other formats that cannot be opened will not be assessed.
Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.
Click the “Apply for Job” button located on the bottom of this page to submit your application.
Please note that if deemed necessary we may choose to conduct a Candidate Search to supplement the field of applicants.
Equity and Diversity Statement
The Department of Transport promotes diversity and a workplace that is free of discrimination. People from culturally diverse backgrounds, Aboriginal Australians and people with a disability are encouraged to apply.
Subsequent Vacancies
Applicants found suitable but not recommended for this vacancy, may be considered for subsequent similar vacancies in the Department of Transport in accordance with Part 5 (General Appointment) of the Commissioner's Instructions: Filling a Public Sector Vacancy.
Any questions?
For a confidential conversation about the role, please contact Sarah King, Operations Manager Contact Centre on (08) 6332 5354.
If you have any questions regarding submitting your application or would like more information on the recruitment process, please contact our Recruitment Team on (08) 6551 6888.
We have a great culture and live our values of Clear Direction, Fresh Thinking, Excellent Service and Great People.
