Permanent Appointment
About North Regional TAFE
Take charge of your future with North Regional TAFE and live in one of the most pristine, remote and exciting regions in our State.
At North Regional TAFE our purpose is to deliver innovative learning solutions for individuals, industry and communities that facilitate real employment outcomes by putting the student at the centre of everything we do.
We are driven by our passion for education, deliver more than 200 nationally recognised qualifications and strive to provide educational opportunities to everyone, regardless of background, economic status, gender, race or location.
Training is also offered in non-accredited programs, short courses, work-readiness programs, literacy and numeracy, and skill sets.
North Regional TAFE is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. People from diverse backgrounds including people with disabilities, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds are encouraged to apply.
Find out more by visiting our website: www.northregionaltafe.wa.edu.au
About the Role
The Client Services Administrator will assist Co-ordinators (Pilbara and Kimberley) with coordinating all Client Services functions across North Regional TAFE’s campuses. The team is responsible for high quality customer service from enquiry to enrolment in conjunction with the Training Teams and Quality Team.
Staff may be deployed within other work areas to meet broader business needs, as and when required.
Key responsibilities include, but are not limited to:
- Provides direction, supervision and support to the Customer Service Officer’s including advice on complex issues.
- Provides high quality and seamless client service and administrative support to internal and external clients and stakeholders.
- Provides timely services to deliver client services processes, including using Student Management Systems (SMS) relating to, but not limited to:
- Enrolment Study Packages;
- Enrolments, transfers and withdrawals;
- Tracking attendance and auditing results;
- Student financial transactions.
- Ensures enquiries are followed up and provides a “point of return contact” for all clients.
- Contributes to continuous improvement initiatives that support consistent, unified administrative processes across all campuses.
- Provide induction and training and support for all Client Services users on SMS to ensure they have the knowledge and skills for systems to function effectively.
- Assists the Coordinator Client Services (Pilbara and Kimberley) with data validations and management of VET Student Loans.
- Conducts internal audits to determine accuracy of enrolments and participation evidence as directed by the Coordinator Client Services.
Work Benefits
Our employees are covered by industrial agreements providing a significant range of employment benefits including:
- Five (5) weeks paid leave
- Access to an additional 2 (two) weeks Accrued Days Off
- Air-conditioning allowance (subject to eligibility)
- Generous annual travel subsidy
- District Allowance (subject to eligibility)
- Opportunities for professional development
- Tax reducing salary-packaging options
District Allowance Payment is paid according to the following:
- Subject to eligibility
- Public Sector CSA Agreement 2019 and Government Officers’ Salaries, Allowances and Conditions Award 1989
- Department of Commerce Labour Relations advice Circular to Departments
- Current Rates as at 3 July 2015, Circular 3 of 2019 District Allowance Rates
For Further Job Related Information
Please contact Lee-Anne Springer, Manager Client Services on 08 9159 6735 or email Lee-Anne.Springer@nrtafe.wa.edu.au
Ready to Apply?
Please refer to the Job Description Form for full position details and the Application Information as these documents will assist you with the preparation of your application.
Applicants are required to apply online and submit by the closing date detailed below.
- A comprehensive Resume including 2 (two) professional referees
- A written application addressing the selection criteria outlined in the attached Job Description Form.
Advertised Reference Number: NRG084.21S
Please ensure your application documents are complete and ready for upload, prior to clicking on the Apply for Job button.
If you are experiencing any difficulties applying, please contact Establishment & Recruitment on (08) 9203 3735.
Other Conditions and Eligibility
Eligibility for employment is subject to obtaining a satisfactory Department of Education Criminal Clearance. If this position involves contact with children, the recommended occupant will also be required to obtain a Working with Children (WWC) Card.
To be eligible for appointment Australian Citizenship, relevant visa or permanent residency is required.
This selection process may be used to identify suitable applicants for similar vacancies that arise within the next twelve months.
The onus is on the applicant to ensure that their application is submitted and received by the closing date and time. Late applications, proforma, faxed, hand delivered, posted and emailed applications will not be accepted.
Applications close Thursday 30 September 2021 at 4:00pm (WST).