Other Conditions
Australian Citizens or Permanent Residents only
Substantive Equality Statement
Lotterywest and Healthway are an equal opportunity employer. We embrace diversity and encourage applications from a diverse field, including Indigenous Australians, people from culturally and linguistically diverse backgrounds, youth, and people with a disability which is supported by our Strategic Workforce Plan. If you're an applicant with a disability please click the attachment below to read about requesting adjustments.
Key Focus Areas of Position
Reporting to the Senior Manager IS Operations, the Senior IS Support Services Officer leads the management and operation of the IT Service Desk which is central to providing exceptional customer centric service and support. This is a senior role, responsible for the overall delivery of IT services to internal Lotterywest customers. The role will develop, in conjunction with the Information Services Executive Team, a strategic plan for the Service Desk, covering the aspects of service management, service delivery and the service delivery tools utilised across IS and Lotterywest as a whole. This role will also be responsible for managing the transition of the IT Service Desk from a focus on incident and problem management to embrace more completely the practice of service management, continue to provide excellent customer service and foster proactive engagement with business stakeholders and customers to discover better and more productive ways of working. The role has the following key focus areas:
Key Responsibilities
This role does maintain an operational component, where the team and business demand it. Other key responsibilities include, but are not restricted too the following;
Mandatory/Special Role Requirements
Selection Criteria
For Further Job Related Information
Enquiries about the role can be directed to Steve V Jones, Senior Manager IS Operations on (08) 9488 6339.
Application Instructions
Please download the job pack below and refer to the job pack for instructions on how to apply.
Suitable applicants may be considered for future similar opportunities during the next six (6) months at Lotterywest.