Senior Retail Relationship Officer
Lotteries
20/067
Level 5 $89,047 - $97,994 PSCSAA
Other Conditions
Australian Citizens or Permanent Residents only.
Substantive Equality Statement
Lotterywest and Healthway are an equal opportunity employer. We embrace diversity and encourage applications from a diverse field, including Indigenous Australians, people from culturally and linguistically diverse backgrounds, youth, and people with a disability which is supported by our Strategic Workforce Plan. If you’re an applicant with a disability please click the attachment below to read about requesting adjustments.
Job Description
Reporting to the Manager Retail Business Development and Performance, the Senior Retail Relationship Officer contributes to the development and management of a comprehensive retailer business development framework to optimise brand representation and maximise sales performance. The role has the following key areas of focus:
- Retailer Business Development
- Stakeholder Management
- Retailer Sales Performance and Engagement
- Business Performance Insights
- Problem Solving and Innovation
- Service and Communications Excellence
Key Responsibilities
- Contributes to the development and management of customer focused retailer business development and sales initiatives to optimise brand representation and maximise sales performance
- Manages a timely and effective retailer contact and support program with all relevant internal and external stakeholdersto ensure business development and quality service delivery
- Collaborates with relevant internal teams to ensure the retailer relationship function alignes with and is integrated to achieve strategic and operational business objectives
- Develops reporting and undertakes analysis on sales performance data for the effective development and management of retailer business development and sales initiatives
- Develops review processes, information tools and systems to ensure continual improvement and deliver business insights to retailers and key stakeholders
- Achieves business development and performance targets with a focus on the quality, timely, effective and efficient delivery of relevant services and the promotion of a team culture driven by excellence
- Develops and manages effective relationships with all relevant internal and external customers, industry stakeholders and business partners
- Undertakes other duties as required
Mandatory/Special Role Requirements
Police Clearance/ Drivers Licence/ Regional travel/ Occasional night or weekend work depending upon business needs
Essential Selection Criteria
1. Demonstrated experience in the development and management of business development initiatives, tools and processes for a large and diverse stakeholder network
2. Demonstrated experience identifying, analysing, reporting and recommending business improvement initiatives for a large and diverse stakeholder network
3. Demonstrated experience working collaboratively across teams in developing, implementing and managing complex business processes to achieve business outcomes
4. Well-developed communication and interpersonal skills with the ability to develop and manage relationships with internal and external customers, business partners and stakeholders
5. Well-developed negotiation skills with the ability to negotiate effective business outcomes and resolve sensitive issues or problems
For Further Job Related Information
Enquiries about the role can be directed to Brett Green, Manager Retail Business Devlopment and Performance on (08)9488 6117.
Application Instructions
Please download the job pack below and refer to the job pack for instructions on how to apply.
Suitable applicants may be considered for future similar employment opportunities during the next six (6) months at Lotterywest.
ATTACHMENTS: -
applicants with a disability.pdf
-
senior retail relationship officer - lotterywest job pack.pdf
You can view and print these PDF attachments by downloading
Adobe Reader.
WORK TYPE: Permanent - Full Time
LOCATION: Subiaco
CLOSING DATE: 2020-10-05 9:30 AM (YYYY-MM-DD)