To achieve the Diversity Outcomes sought by the Insurance Commission as stated in the HR Blueprint and Diversity Action Plan, initially only Aboriginal people who meet the minimum criteria of the role will be considered (refer to Fact Sheet on Section 51 of the Equal Opportunity Act 1984 (WA), as amended). If there are still opportunities after this initial recruitment activity, then we may consider applicants without this requirement.
The Insurance Commission of Western Australia is a State owned Government Trading Enterprise that provides Motor Injury Insurance to Western Australian motorists and manages the self-insurance arrangements of the Western Australian Government known as the RiskCover Fund.
Generating $1 billion in annual revenue and earnings and with total assets of approximately $5.6 billion, the Insurance Commission is a substantial self–funded statutory authority.
The Insurance Commission’s commitment to a high performance corporate culture and continuous improvement is creating new opportunities for talented people to improve service delivery and we aim to have a workforce that reflects the diversity of our customers.
The Role
We are seeking to establish a pool of Level 1 and Level 2 candidates to fill permanent and fixed term vacancies in our Motor Injury Insurance, Government Insurance and Business Services Divisions.
These positions provide general claims and business support. Further duties include:
- assisting claims management and crash reporting processes;
- administering a portfolio of low value personal injury claims;
- preparation and management of documents and records; and
- providing advice and responding to enquiries from clients and service providers.
For further information on each of the positions please refer to the Application Information Pack.
Training, coaching and mentoring will be provided.
The Person
You will align with our values and have the capability to:
- work with a customer service focus;
- work as part of a team;
- communicate effectively; and
- think flexibly with a desire for service delivery innovation.
Successful applicants will thrive in a customer service/call centre environment and be competent working with computer applications. Those with a capacity to organise work according to deadlines and with a flexible approach to changing priorities will be rewarded with excellent prospects for an ongoing career with the Insurance Commission.
Workplace Diversity
The Insurance Commission aims to have a workforce that reflects the diversity of our customers and encourages applications from women, young people, Indigenous Australians, people from culturally and linguistic diverse backgrounds and people with disability.
If you have any support or access requirements, we encourage you to advise us at the time of application and throughout the recruitment process. All information provided is private and confidential and will only be used for the purposes of providing reasonable adjustments.
Application Requirements
To be considered, applicants are encouraged to provide a one to two page response and a resume outlining their knowledge, skills and capabilities for the role you wish to be considered for. This information should be based on the work related requirements in the applicable job description form. On the application form you will be asked to select which position/s you are applying for.
Applicants may also be asked to undertake a practical activity or participate in a psychometric assessment. Please refer to the Application Information Pack.
Appointment Information
Suitable applicants will be placed in an appointment pool for up to twelve months. Selection to the pool does not guarantee appointment. Appointments may be made from this pool as opportunities arise and may be full time or part time, permanent or contract, including contracts with the possibility of extension and/or conversion to permanency.
Please note that we may elect to engage an external recruitment firm to source additional candidates at any stage of this recruitment and selection process.
Any offer of employment is conditional upon the applicant providing a satisfactory National Police Clearance which is no more than six months old.
What You’ll Enjoy
Benefits of working with us include flexible working arrangements to help meet personal commitments, career development opportunities and a Perth CBD location close to transport hubs. For more information, refer to our Careers page.
General Enquiries
Please contact the Workforce Services Team on (08) 9264 3416.
ATTACHMENTS:
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Application information pack.pdf
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Fact sheet - Section 51 aboriginal people.pdf
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jdf-businessservicesofficer.pdf
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jdf-claims assistant.pdf
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jdf-crashinvestigationsofficer.pdf
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jdf-insuranceclaimssupportofficer.pdf
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