Are you ready to use your information technology skills and abilities to support and improve on IT solutions? Do you want to be part of a small team that consistently delivers on outstanding IT services and encourages innovative approaches to IT solutions?
This is a five year contract with the possibility of a further contract and/or extension.
Suitable applicants may be considered for other similar vacancies within the next 12 months.
This is a Full-time position.
THE WORKING ENVIRONMENT
The Corruption and Crime Commission (the Commission) is a leading anti-corruption agency whose primary purpose is to improve the integrity of and reduce the incidence of serious misconduct and corruption in the Western Australian Public Sector.
The Corporate Services Directorate ensures the delivery of high quality corporate support services to the Commission. This includes the effective and efficient delivery of human resources, financial services, information technology and records management services, occupational safety and health compliance, and security and facilities services.
THE OPPORTUNITY
The Help Desk Support Officer is responsible for providing prompt and efficient service in response to service requests and to support in the delivery of IT systems and network, corporate applications or databases.
- Manages, updates, prioritises and resolves Service Desk requests and escalates to appropriate groups as required.
- Undertakes the day-to-day support of computing desktops, corporate Standard Operating Environments and network peripherals such as Multi-Functional Devices including user access administration and other general IT activities.
- Assists in the daily maintenance of computing infrastructure including servers, networks, security appliances, corporate backups and remote access provision.
- Assists in the evaluation, testing and selection of hardware and software for systems, network, applications or databases.
- Assists in the diagnosis and repair of IT and telecommunications equipment, or the provision of solutions in the use of applications or database to meet customer needs.
The Commission requires applicants to be Australian citizens or be immediately eligible for citizenship, and appointment is conditional on satisfactory completion of a rigorous security clearance process.
The Commission will assess all aspects of the Capability and Leadership Framework during the selection process and is committed to the professional development of its team and facilitating a work-life balance for all employees.
The Commission is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.
DO YOU HAVE ANY QUESTIONS ABOUT THE POSITION?
Enquiries about the position should be directed to Felix Ling, Assistant Director - Information Technology on (08) 9215 4801.
HOW TO APPLY
Click on the “Apply for Job” button and attach the following:
- A current and comprehensive CV which includes the names and contact details (phone number and email address) of two recent, work related referees.
- A two page statement addressing the role specific capability requirements from the Job Description Form (JDF) as listed below:
- Demonstrated experience in the management and support of desktop SOE, server and network infrastructure in an enterprise Microsoft Windows environment.
- Well-developed conceptual and analytical skills to enable assessment and response to technical problems within a complex organisation.
Applications must be submitted online – hard copy, late or proforma applications will not be accepted.
If you are having any problems with the system you may call People Services on 9215 4888.
Closing date: Sunday 3 November 2019 at 11:45pm (WST)
NB: Interviews are scheduled to be held between 25 November 2019 and 30 November 2019.