Customer Services Officer
PLEASE NOTE: THE CLOSING DATE FOR THIS VACANCY HAS BEEN EXTENDED TO 4:00PM FRIDAY, 29 NOVEMBER 2019 (WST).
CURRENT APPLICANTS DO NOT NEED TO REAPPLY.
Aboriginal Employment Program
Ready for the next step in your career?
Come and join us!
DMIRS is seeking to increase the diversity of our workforce to better meet the differing needs of our customers and to improve equal opportunity outcomes for our employees. These positions is part of the Aboriginal Employment Program (AEP), which is a diversity initiative to achieve equality and increase workforce representation of Aboriginal and Torres Strait Islander people. Therefore, pursuant to Section 51 of the Equal Opportunity Act 1984 (WA) only Aboriginal and Torres Strait Islander applicants will be considered for this role. Confirmation of Aboriginality will be required.
What is the Aboriginal Employment Program (AEP) about?
The AEP is a 12 month program which provides Aboriginal and Torres Strait Islander people employment and career development opportunities. The program commences in February 2020.
Benefits of the program include:
- Permanent position upon successful completion of the 12 month program;
- Structured training program and on the job learning;
- Support and guidance from an Aboriginal Strategy Coordinator, sponsor, mentor and Aboriginal staff network;
- Office location close to public transport; and
- Great work/life balance through flexible working arrangements.
Still have questions?
Come to our open day on Friday, 8 November 2019 at from 10am to 1pm at Mineral House, 100 Plain Street, East Perth WA 6004. Further information is in the attached flyer.
In this role you will be working with an efficient team responsible for providing quality front line customer service to a diverse range of internal and external customers in respect to the Department's policies and procedures. This includes advising customers on departmental requirements and receiving, assessing and coordinating applications for various transactions.
To successfully transition into this role, you will be able to easily communicate and provide appropriate information to customers. You will have the capacity to organise work according to deadlines and have a flexible approach to changing expectations.
Is this the opportunity you have been waiting for? Here’s how to apply….
To be shortlisted for interview you will need to submit a Resume and a 2 page cover letter demonstrating how your skills and experience meet the following role requirements:
- Demonstrated experience in providing customer service and working collaboratively in a team;
- Demonstrated experience in providing administrative support while using a variety of software systems; and
- Works under direct supervision to meet timelines and priorities.
TIP – Use the job applicant pack when addressing the role requirements.
Once you have the above prepared...
Press the ‘Apply for job’ button below, complete the online form and attach your documents including Confirmation of Aboriginality for submission.
Please note that completion of a National Police Clearance and pre-employment Conflict of Interest declaration will form part of the selection process.
Know someone who would be suited to a role? Click 'email a friend' at the bottom of the advert and encourage them to apply.
For tips on how to put together your application, or details about the process, you can find Information for Applicants on our website.
For information regarding the program, employment conditions or documents in an alternate format please contact Jillian Collard, Aboriginal Strategy Coordinator on 08 9222 3244 or firstname.lastname@example.org
For further information please find attached a copy of the applicant pack and the job description form or contact Mark Grant, A/Coordinator Mining Information Counter on (08) 9222 3411.
DMIRS is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal Australians, people with disability, youth and other diversity groups. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.
Suitable applicants may be considered for other similar vacancies within the next twelve months.
Applications Close 4pm, Friday 29 November 2019 (WST)
Your application submission must be complete by the closing time, applications that are in progress or submitted after this time will not be accepted.
- Applicant Pack
- Confirmation of Aboriginal and/or Torres Strait Islander
- Job Description Form
- Section 51 - Fact Sheet
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