Chief Information Officer
Corporate Services
19/44
Level 9 $152,689 to $164,015 PSGOCSAGA
Other Conditions
Australian Citizens or Permanent Residents only
Substantive Equality Statement
Lotterywest promotes a workplace that seeks to include and welcome the unique contributions of all people. We encourage applications from a diverse field of people including Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds, and people with disabilities. At Lotterywest employees are supported in organising flexible work arrangements, where business operations allow.
Job Description
Key Focus Areas of Position
Reporting to the General Manager Corporate Services, the Chief Information Officer leads Lotterywest’s Information Services section providing effective, reliable and user friendly technology for customers, retailers, staff and other stakeholders. The role has dual responsibilities, being:
(a) Front Office - Developing, supporting and operating Lotterywest’s core gaming system, networks, databases and infrastructure; and
(b) Back Office - Developing and supporting Lotterywest’s support technology services (business systems, office systems, security systems, websites, portals and applications).
This position requires working effectively with Lotterywest’s internal and external customers and has the following key areas of focus:
• Advice and guidance - Based on expertise and experience, is pro-actively provided to address customer’s needs.
• Leadership - A collaborative, agile and multi-disciplinary approach is fostered including support to maximise Lotterywest’s digital transformation opportunities, data analytics and cloud environments.
• Quality and conformance – Appropriate technology related governance, testing and controls exist.
• Relationship and engagement – Robust and effective customer service arrangements are developed and key technology suppliers are effectively managed balancing cost, efficiencies and service quality.
• Reporting - Reporting obligations are met and relevant, timely reporting is provided to key stakeholders.
• Security and risk management – Gaming system integrity remains high, technology related risks are identified, managed and monitored and technology related incidents are responded to appropriately.
• Service delivery and operation – Availability and performance of services is optimised.
• Skills and people management – Appropriate technology skills exist, are developed and resources available to meet Lotterywest’s business technology needs.
• Strategy and planning – Lotterywest’s information systems, digital services and associated technology are contemporary, integrated, effective and aligned with the State government’s technology agenda.
Key Responsibilities
Advice and guidance
• Provide clear advice and guidance regarding Lotterywest’s technology: strategy; roadmap; delivery model; methodologies; standards; controls and processes.
• Provide pro-active specialist technical advice on technology issues, trends and opportunities to address strategic business issues.
Leadership
• Provide leadership of the Information Services section.
• Demonstrate active collaboration and agile response across the business to optimise digital transformation opportunities, data analytics and cloud environments.
• Liaise with other public and private sector organisations about technology strategies, operations, trends and issues
Quality and conformance
• Develop a culture of quality and a system of processing and testing change to meet quality expectations.
• Project management disciplines are identified and followed and oversee the management and timely completion of all significant technology projects.
• Monitor and assess conformity with Lotterywest’s technology policies, standards and obligations.
Relationship and engagement
• Foster a customer service culture for the delivery of technology services and the support of digital transformation opportunities.
• Maintain appropriate and effective relationships with Lotterywest’s Board, ARMC, Executive or staff.
• Maintain an effective relationship with the State Government CIO function.
• Negotiate contracts and manage contracts with suppliers of critical technology products and services, including the gaming system, balancing cost, efficiencies and quality.
Reporting
• Monitor and regularly report critical technology matters to Lotterywest’s Board, ARMC, Executive or staff.
• Monitor key section activities and submit timely reports to relevant stakeholders.
Security and risk management
• Lead compliance with the World Lottery Association’s Security Control accreditation standards.
• Develop contingency mechanisms and contribute meaningfully to the resolution of technology incidents.
• Provide and test appropriate safeguards to protect and secure Lotterywest data sets, systems and processes from unintentional or malicious subversion or exposure.
Service delivery and operation
• Optimise system availability, integrity and capacity to meet customer needs.
• Design, develop, enhance, implement, maintain and operate the technology platforms, systems and infrastructure to meet business objectives.
• Plan, implement and review service provision and monitor performance of service level agreements.
• Manage expenditure of Information Services operating, project and capital budgets.
Skills and people management
• Provide coaching, mentoring and professional development of staff.
• Ensure relevant technology skills are current and available to respond to business technology needs.
• Monitor and manage Information Services human resource capacity to respond to agreed priorities.
Strategy and planning
• Contribute effectively to Lotterywest’s strategic and business planning activities.
• Develop, review and implement Lotterywest’s Technology Strategy.
• Maintain currency and research and identify emerging technology trends and opportunities relevant to Lotterywest.
• Co-ordinate the planning of service continuity, networks, solution architecture, data management and technology tools.
• Develop and maintain technology roadmap which is integrated and supportive of Lotterywest’s strategic objectives and other business roadmaps.
Other
• Other duties as required or directed.
Mandatory/Special Role Requirements
Drivers Licence / Police Clearance / after hour work
Selection Criteria
1. Shapes and manages strategy
2. Achieves results
3. Builds productive relationships
4. Exemplifies personal integrity and self-awareness
5. Communicates and influences effectively
For Further Job Related Information
Enquires about the role can be directed to Fiona MacLeod - Senior Consultant, Price Consulting Group on 0407 980 708 or email fiona@priceconsulting.com.au
Application Instructions
Please download the job pack below and refer to the job pack for instructions on how to apply.
Suitable applicants may be considered for future similar employment opportunities during the next six (6) months at Lotterywest.
ATTACHMENTS: -
final advert - lotterywest job pack l9 chief information officer 1944.pdf
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Adobe Reader.
WORK TYPE: Fixed Term - Full Time
LOCATION: Subiaco
CLOSING DATE: 2019-05-24 9:30 AM (YYYY-MM-DD)