Customer Experience Analytics Manager
About the Role
The Strategy and Communications Directorate at Main Roads is focussed on understanding and addressing our customer and stakeholder needs by creating a consistent and centralised approach to communication across the organisation. Our approach is to work with customers to understand what they need and value, and seek to improve our customers’ experience. We aim to understand how our customers use the network and what their information requirements are.
The Directorate is integral in engaging stakeholders, communicating Main Road’s projects to the community and informing and educating the community about new transport initiatives for the state. The Directorate is also responsible for the development, evolution and governance of our Main Roads strategy ‘Keeping WA Moving’.
Working as part of the Strategy team, you will be able to demonstrate your experience in developing, delivering and managing strategically important concepts and practices that improve Main Roads approach to customer experience. As the successful candidate, you will demonstrate well-developed skills in managing all research and related projects that provide customer insights and deliver solutions that will guide and influence strategic and operational business decisions.
Should you wish to build your future and grow as a person and a professional, think about a career with Main Roads Western Australia. If you possess the skills and this position interests you we encourage you to apply.
Find Out More
For job specific information or a confidential discussion of this opportunity please contact Michelle Coffey A/Manager Strategy on 9323 4294 - not to be contacted for assistance with application.
To find out more about Main Roads and to view our Annual Report please visit our website www.mainroads.wa.gov.au
For assistance with your application or for general enquiries please contact Jasmine Dolman on 9323 6362 or email hrjobs@mainroads.wa.gov.au.
Submitting Your Application
Applicants are requested to submit a comprehensive CV demonstrating their relevant skills and abilities within the context of the Job Role Statement.
Please also submit a statement/ covering letter outlining your substantial skill, knowledge and experience in relation to the position’s selection criteria in no more than four (4) pages.
All selection criteria listed in the Job Role Statement will be tested throughout the selection process.
Please submit evidence of your current motor vehicle driver’s licence and if applicable to you A Degree in Business Analytics or other related discipline. Applicants selected for appointment will need to provide originals prior to appointment.
Late and/or incomplete applications will not be considered. You will be asked to complete several questions as part of the online application process - please factor this time in when submitting an application.
Additional Information
Applicants may be required to complete a pre-employment medical questionnaire as part of this recruitment process.
Applicants may be required to complete a National Police Clearance as part of this recruitment process.
Applicants deemed as suitable for but not appointed to this role may also be considered for appointment to "similar vacancies" within Main Roads subject to business requirements.
Which direction will you take?
Main Roads Western Australia is the WA State Government agency responsible for the State's highways and main roads. With an expansive asset portfolio and a long term strategic vision for the state, we are committed to providing world-class outcomes for our customers through a safe, reliable and sustainable road-based transport system. We work in partnership with The Department of Transport and the Public Transport Authority to deliver integrated and intelligent transport systems and services.
As an Equal Opportunity Employer committed to attracting and retaining a culturally diverse workforce and in line with our commitment to improve diversity, we encourage Aboriginal and Torres Strait Islanders, women and people from a diverse background to apply.