The Western Australian Museum is positioning itself through scientific and academic excellence, public programs and relevant exhibitions to keep pace with the rapidly changing face of Western Australia. The Museum has made a major contribution to the collection, conservation and research of the State’s natural and social history, maritime heritage and the cultural heritage of Indigenous communities in Western Australia.
Conditions
This is a part time, (0.6FTE or 45 hours per fortnight), permanent vacancy. There will also be a Pool running for a period of 18 months from the initial appointment.Applicants deemed suitable will be placed into a pool from which full-time, part-time, casual, fixed term or permanent appointments may be made.
Location
This position is located in central Perth, based at Gordon Stephenson House, 150 William Street. You will be ideally located above the under-ground rail link and within easy walking distance of the bustling café, tourist and shopping districts.
Job Description
As a Customer Relations Officer you will be required to provide high level customer service to members of the public through dedicated information, ticketing and booking service. Your duties include the following:
- Provide an information, ticketing and booking service to members of the public.
- Maintain customer information within a specialised Customer Relationship Management database.
- Process credit card and Eftpos payments in compliance with audit standards.
- Respond to customer comments and complaints and take appropriate remedial action.
How to apply for this position
- Applicants are required to apply on-line and must provide;
- a comprehensive CV
- a two A4 page (maximum) outline on your skills and knowledge in relation to the Work Related Requirements that are listed on the attached Job Description Form
- a completed Application Form and Application Question Form (only if applying using the below email or submitting via post)
- For further details on how to apply please read the attached ‘Applicant Information Package’.
To submit your application, please click on the Apply for Job button.
If you are unable to apply online, please refer to the attached Applicant Information Package (section ‘Submitting Your Application’).
If you are experiencing technical difficulties, please contact a member of the HR Team on (08) 6552 7905 or email recruitment.wamagwa@museum.wa.gov.au for further assistance.
Please note that all of the Essential Work Related Requirements will be assessed at some stage during the selection process.
For further job related information, please contact Sophie York on (08) 6552 7810 (not to be contacted for an Applicant Information Package).
NO FAXED, LATE OR PROFORMA APPLICATIONS WILL BE ACCEPTED.
To avoid last minute congestion of the system which may result in your application being received after the closing time and therefore not be eligible, please endeavour to submit your application well before the closing time.
CLOSING DATE: 23-08-2016 at 4.00 pm (AWST)
