This is a permanent full-time position commencing ASAP
Job Opportunity: Be the Face of ICT in Supporting WA Public Schools
Join a dynamic team at the forefront of delivering exceptional Information and Communication Technology (ICT) services to support the delivery of quality administrative and educational outcomes in over 800 Western Australian public schools.
About Us
At the Department of Education, our ICT Division is instrumental in enabling schools to remain individual, distinctive, and responsive to their communities, while still benefiting from the collective strength of being part of a system.
The ICT Operations and Customer Service Directorate is the heart of delivering quality ICT services to staff in administration areas and schools. As the primary entry point for ICT support, we ensure that schools, staff, and students receive timely, effective responses to operational issues, requests, and challenges. In many ways, we are the ‘face’ of ICT, and we take pride in upholding the highest standards of customer service and technical excellence.
The Role
In this vital position, you will:
- Support schools and corporate stakeholders by delivering innovative ICT solutions along with responsive, high quality ICT process management services.
- Play a key role in ensuring our corporate systems and online services enable staff and schools to thrive in their unique contexts.
- Work collaboratively with a team committed to ICT service innovation, enhancing the customer experience, and ensuring operational excellence.
Why Join Us?
- Make a meaningful difference in the public education sector.
- Be part of a supportive and innovative team that values growth, innovation, and collaboration.
- Enjoy a stable, full-time, permanent position with opportunities to shape the ICT landscape for all WA public schools.
Professional Benefits
We are conveniently located in East Perth and our employees enjoy a range of benefits which include:
- 11.5% employer contributed superannuation, increasing to 12% by July 2025.
- Flexible working arrangements are genuinely considered to enable a healthy work life balance Generous leave entitlements including annual, personal, long service and parental leave.
- Professional development opportunities and study leave/assistance.
- Access to salary packaging (in accordance with relevant industrial instruments).
- Become a member with the onsite East Perth Gym.
- Modern end of trip facilities/changerooms.
- Enjoy easy access to public transport by bus and train.
Ready to make an impact?
Apply now and be a part of something bigger. Help us shape the future and ensure every school has the ICT support needed to inspire and empower the next generation.
Want to know more?
Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).
For more information about this opportunity, please contact Michelle Batt, Manager, Service Levels (Corporate) on (08) 9264 8137 or emailing michelle.batt@education.wa.edu.au
We are committed to building the leadership capability of our people (Building Leadership Impact).
Equity and Diversity
We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.
Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.
Eligibility
To work with us, you must:
- be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
- consent to a National Criminal History Check with the Department's Screening Unit.
More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).
Application Instructions
Apply online in two easy steps:
Step 1: Select Apply for Job
Complete the online application form, including details of two (2) work related referees, preferably one being your current line manager.
Step 2: Attach your documents
Your application should include:
- A CV of up to four (4) pages outlining your employment history and professional learning summary relevant to this position
- A statement of no more than six (6) pages addressing the following selection criteria as outlined in the attached JDF:
- Demonstrated highly developed communication and interpersonal skills, including high level negotiation, facilitation and consultation skills, and the ability to liaise with individuals at all levels.
- Demonstrated high-level skills and experience in achieving customer focus outcomes that meet business requirements.
- Demonstrated considerable understanding of technical issues in best practice IT service management, including the ability to translate technical requirements and specifications into easily understood business concepts and vice versa.
- Demonstrated highly developed problem management skills, including the ability to identify problems and provide strategies to address them.
- Demonstrated considerable understanding of common issues affecting end users and ability in the management of such issues.
- Demonstrated significant skills and experience in the provision of information technology services in a large corporate or government environment.
It is recommended you have your attachments ready before selecting Apply for Job.
Your application must be received before the closing date and time. Late applications will not be accepted.
For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.
Advertised Vacancy Number: DOE923003
Applicants assessed as suitable may be considered for similar vacancies that arise in our branch within the next 12 months. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.
The Department applies a four (4) day breach period to this selection process.
Applications close: 4.30pm (AWST) on Tuesday, 10 December 2024.
