Advert closing date updated to Wednesday, 9 October 2024. 

 The Department of Local Government Sport and Cultural Industries (DLGSC) acknowledges the Aboriginal people throughout Western Australia as the Traditional Owners and Custodians of the lands, waters, and communities in which we operate. We pay our respects to all Aboriginal people and their cultures, and to Elders past and present.

About the department

We’re a very diverse agency that contributes to a better Western Australian community through, among other things, providing opportunities for everyone to engage in a range of sporting, recreational, cultural, and artistic programs and activities.

Staff in our department work across the areas of local government, sport and recreation, culture and the arts, racing, gaming and liquor, multicultural interests, specialist Aboriginal projects and engagement, regulatory reform, infrastructure and state records.

Our work touches on amazing projects like development of the new Aboriginal Cultural Centre, delivery of major international sporting events and helping people stay safe while enjoying a night out in our Protected Entertainment Precincts.

Why work with us?

At DLGSC we are all about ensuring our workforce is made up of ‘Good Humans’!

Finding them, retaining them, and helping them to be the best they can be for themselves, for us, for the people we supply services to, and for our vision of a vibrant, inclusive and resilient Western Australian community.

Our diverse organisation is supported by exceptional, everyday people from all walks of life and many different backgrounds who are supported to genuinely contribute to inclusivity in the workplace.

If you want to work in an inspirational organisation where you have a voice and can contribute to the things that matter to you, then join our awesome team!

We are proudly an equal opportunity employer committed to workplace equity. We support diversity and inclusion in the public sector because it makes us stronger as an organisation, and better able to meet our community’s needs.  We strongly encourage people with disability, people from culturally diverse backgrounds, Aboriginal and Torres Strait Islander people, women and youth to apply.

DLGSC are committed to the safety and wellbeing of children and young people.

For further information on DLGSC, visit our website.

About the team

The Regulatory Reform team is responsible for overseeing the policy development and implementation of reforms across the local government, liquor and gambling sectors in line with government priorities and commitments. This includes extensive community, industry and government stakeholder consultation and engagement. 

About the role

Are you an innovative leader with a passion for enhancing customer service and driving regulatory reform?

We have an exciting career opportunity as a Manager Cross-Sector Triage and Concierge within our newly established Cross-Sector Triage and Concierge Team, where you'll play a pivotal role in streamlining the regulatory approval process for DLGSC.

Streamline WA is an inter-agency WA Government project, designed to reduce red tape and provide a streamlined interface for WA businesses engaging with the WA State Government.  The Cross-Sector Triage and Concierge Team is being established within Regulatory Reform to roll out the Streamline WA approach within DLGSC, and to assist in the streamlining and improvement of licensing, approvals and other services provided by the agency.

In this role you will lead a team focused on delivering exceptional customer service and fostering a culture of innovation and continuous learning. This role demands an adaptive leader who can influence and drive change effectively.

Key Responsibilities:

• Support the General Manager in advancing Streamline WA’s initiatives and navigating DLGSC regulatory approvals.
• Drive meaningful change in assessment and approval processes.
• Foster a strong customer service ethic and develop a high-performing team.
• Cultivate a culture of innovation, continuous learning, and diversity.
• Build and maintain collaborative relationships across government, industry, and the community.
• Apply creative thinking and a continuous improvement mindset to enhance processes.

We’re looking for candidates who:

• Demonstrate adaptive leadership and results-oriented management.
• Inspire and empower team members to excel.
• Leverage diverse perspectives to achieve superior outcomes.
• Engage in strategic problem-solving and relationship-building.
• Exhibit proactive approach to innovation and have courage to take calculated risks in the pursuit of a ‘better way to do things’.

We have one, full-time fixed term position available until 30 June 2028 (with the possibility of extension and/or permanency).

If you are passionate about customer service and eager to drive meaningful change within regulatory processes, we want to hear from you!

For further job-related information, please contact Alizanne Cheetham on 08 6552 7953 or alizanne.cheetham@dlgsc.wa.gov.au (only contact for information about the role).

DLGSC offers a collaborative and inclusive work environment where your contributions make a real difference. If you are ready to lead, innovate, and drive positive change, apply today to join our team.

Please note the following timeline for this recruitment process:

• Interviews to take place between Monday 14 October – Wednesday 16 October 2024.

What’s in it for you?

There are lots of benefits to taking up a role with DLGSC:

• a competitive, award-based salary with annual increments within award bands
• flexible working hours including flexible start/finish times.
• superannuation 11.5%, increasing to 12% by 1 July 2025
• access to salary packaging arrangements
• 3 additional days of leave per year (public service holidays)
• study leave/assistance
• options to purchase additional leave
• 14 weeks paid parental leave, with additional flexibility for new parents returning to work
• leadership and professional development programs
• annual professional development planning cycles
• employee assistance and wellness programs.

Location

This role is based at 140 William Street Perth.

How to apply for this position

Applicants are encouraged to apply online and must provide:

• A comprehensive CV
• A two A4 page (maximum) outline on your skills and knowledge in relation to the Essential Work-Related Requirements that are listed on the attached Job Description Form
• Contact details of two referees, with a preference of one from a current/most recent line manager

For further details on how to apply please read ‘Information for Applicants’.

Please note that all of the Work-Related Requirements may be assessed at some stage during the selection process.

To submit your application, please click on the Apply for Job button.

Pre-employment conditions

To be eligible for appointment to permanent positions in the Western Australia Public Sector, you must be an Australian citizen or have permanent resident status in Australia.
Successful applicants will be required to complete the below prior to commencement:

• A current (within 6 months) National Police Clearance Certificate will be required prior to commencement of employment.
• Pre employment Conflict of Interest form. Please see attached Conflict of Interest guide for further information.

Further information

If you have any access needs that may require adjustments to allow you to fully participate in the application and interview process, or alternative methods of communication, please contact HR Recruitment and Establishment on (08) 6552 7540 or recruitmentandestablishment@dlgsc.wa.gov.au  

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

We can also be contacted via the National Relay Service on the following numbers:

TTY/voice calls: 133 677

Speak & Listen: 1300 555 727

SMS relay: 0423 677 767

To avoid last minute congestion of the system which may result in your application being received after the closing time and therefore not be eligible, please endeavour to submit your application well before the closing time as late applications will not be accepted.

While this selection process will initially be used to fill the above vacancy, applicants found suitable for this position may be considered for ‘similar’ vacancies within DLGSC and/or the wider public sector which arise within 12 months of the recruitment process being endorsed. In addition to this, should the successful applicant decline or vacate the advertised position, then the next most suitable applicant may also be selected from this process. Future vacancies may be considered to fill fixed term, permanent, part-time or full-time roles.

Closing date: Wednesday, 9 October 2024 at 4.00 pm (AWST)