Please note as of Thursday, 30 November 2023 at 12:10pm the closing date of this advert has been amended.
Advertised Vacancy Number: IPS/SS860559
This is a permanent full-time position commencing Term 4, 2024
Are you a recent IT graduate with a strong customer service focus looking to launch your IT career?
Hedland Senior High School (SHS) is seeking an individual with strong customer service and problem-solving skills to join their high-quality regional school.
Are you looking to get your start in the IT field? Are you a technically savvy individual looking for a challenging new role? Hedland SHS is offering an exciting opportunity to join their team in Western Australia’s beautiful Pilbara region.
The Role
The role of the Technical Support Officer is to maintain the school’s Information and Communication Technology (ICT) systems and network, ensuring reliability and sustainability with the aim of enhancing the learning environment. In this role, they will be assisting in the installation, troubleshooting, and ongoing maintenance of information systems and ICT equipment in accordance with the school business needs and Department of Education policies and guidelines. This includes maintaining accurate records of ICT assets and resources and the development, implementation, and monitoring of a replacement plan.
The Ideal Applicant
The ideal candidate for this position would be an individual who is new to the field of IT, who will assist with technical issues and collaborate with administration to maintain and develop the network system. Over time, the successful applicant will also provide technical support and training to all users within the school, helping them navigate various software applications and provide access to systems and resources.
The ideal candidate should possess the ability to work as part of a versatile team, consult with other Department of Education personnel and communicate with external providers. While prior experience in a school setting would be advantageous, it is not a requirement. The successful applicant will work with a diverse range of individuals and professionals to deliver customer service, therefore, strong relationship skills and the ability to collaborate with key stakeholders is highly regarded.
“Together We Achieve” – We support every staff member to develop and deliver their skills!
Our School
Hedland SHS, located in the Pilbara, is an Independent Public-School catering for students from Years 7 to 12. Our school prides itself on the staff’s commitment to a system of positive behaviour supports with focus on care, courtesy, respect, and responsibility. These values underpin our philosophy at Hedland SHS. All staff strive to maintain a school culture that promotes a high standard of behaviour and performance. We adopt an inclusive and explicit approach that supports all students and staff to achieve success.
The school has worked hard to build a positive reputation for the excellent educational opportunities it offers students, the exceptional support for staff development as well as professional growth, and for its high standards of achievement. Both staff and students are highly encouraged to achieve personal excellence in all aspects of their daily activities, while fostering positive, constructive, and socially responsible interactions amongst themselves and the broader community.
This selection process will initially be used to fill the above vacancy. Applicants assessed as suitable during this selection process may be considered for other similar vacancies that occur throughout our school for up to 12 months following this initial appointment. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.
To be suitable for this role, you will need to demonstrate the following work-related requirements (selection criteria):
- Verbal, written and interpersonal communication skills with the ability to liaise effectively with staff at all levels.
- Conceptual and analytical skills, including the ability to develop innovative solutions to information technology problems.
- Ability to install and maintain network systems incorporating the Internet and Electronic Mail.
- Organisational skills to develop effective administrative practices and the initiative to work with minimum supervision.
Applications will be assessed against these work-related (selection criteria) of the position. The business needs of the school may also be considered. It is therefore recommended that you consider all information contained in the advertisement and any other related information before applying for the vacancy.
The Department is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.
Further information about Hedland Senior High School can be found by visiting www.hedlandshs.wa.edu.au or Schools Online
Additional information about Independent Public Schools is also available here
For further job-related information
You are encouraged to contact Karen Ballantyne, Manager Corporate Services, for further information about this employment opportunity, including information about living and working in South Hedland, by telephoning (08) 9158 1900 or emailing Karen.Ballantyne@education.wa.edu.au
Application Instructions
All applications are submitted online. Select “Apply for Job”, at either the top or bottom of this screen and follow the instructions on your screen.
Your application should include:
- An up to two (2) page statement addressing the Work-Related Requirements (selection criteria), in context of the role and business needs of the school.
- A CV of up to two (2) pages outlining your employment history and professional learning summary relevant to this position.
- The contact details for two (2) work related referees who can attest to the claims made in your written application, preferably one being your current line manager.
It is recommended you have these documents completed and ready to attach before selecting “Apply for Job”.
You are asked to complete an online application form and attach your documentation, please allow enough time to complete this process as applications cannot be accepted after the closing date and time.
After you have submitted your application online, you will receive an email confirming lodgement. If you do not receive a confirmation email, please telephone (08) 9264 4127.
If you are having difficulty submitting your online application, please telephone (08) 9264 8666 for assistance.
Eligibility and training requirements
Employees will be required to:
- Obtain a current Department of Education Criminal Record Clearance prior to commencement of employment.
- Obtain or hold a current Working with Children Check.
- Complete the Department’s induction program within three months of commencement.
- Complete any training specific to this role required by Departmental policy.
- Complete the Department’s training in Accountable and Ethical Decision-Making within six months of appointment.
- Complete the Department’s Aboriginal Cultural Appreciation course; and
- Provide evidence of eligibility to work in Australia for the term of the vacancy.
The Department applies a four (4) day breach period to this selection process.
Applications must be submitted before 4.30pm (WST) on Thursday, 14 December 2023
APPLICATIONS MUST BE SUBMITTED ONLINE
PROFORMA, FAXED, HAND DELIVERED, POSTED, EMAILED AND LATE APPLICATIONS ARE NOT ACCEPTED.
