PERMANENT OPPORTUNITY
R2020/119
As part of our strategy to increase the diversity of our workforce, Aboriginal Australian people are strongly encouraged to apply for this job and applications will be primarily considered in accordance with Section 51 of the Equal Opportunity Act 1984.
Applicant Requirements
Computer Support Officers are part of a team responsible for the provision of customer focused support services to meet the department’s ICT and communications needs. This includes support to all DFES Staff, Volunteers and the wider community in emergency situations.
The successful applicant will be required to participate in a 24/7 rotational On-Call roster. The position also involves performing some scheduled out of hours maintenance work. The position is primarily based at DFES Emergency Services Complex, Cockburn Central. Travel to Fire Stations and other metropolitan and regional offices is also undertaken.
The successful applicant will be required to have the following skills/attributes.
Selection Criteria
Essential Qualifications and/or Experience (Evidence of these must be provided prior to commencement)
- Possession of a current Western Australian Drivers Licence (C Class minimum) which must remain valid for the duration of employment.
- Possession of a relevant industry or tertiary qualification or demonstrated active progression towards same
- Possession of ITIL Foundation for Service Management certification (v3 preferred)
Essential Criteria:
- Extensive experience supporting mobile and desktop environments (hardware & software) and network infrastructure within a large diverse organisation, primarily a Microsoft networked environment.
- Proven customer focussed communication and interpersonal skills with both internal customers and external stakeholders.
- Proven ability to work efficiently within the team and independently, without direct supervision.
Desirable Criteria:
- Experience in an emergency services or other 24x7 organisational environment
Application Instructions
All applications are submitted online. Simply select 'Apply for Job', located at either the top or bottom of this screen and follow the instructions.
To apply for this position, please submit the following:
- A cover letter, maximum of 2 pages addressing the key requirements; and
- A comprehensive resume that clearly demonstrates your experience working within a similar role, together with the names of two (2) referees who can attest to your suitability for this role.
Please note:
- Do not leave your application until the last moment as lodgement is system generated and any submission on or after 5:00pm (WST) will be rejected.
- Referees may be contacted at any stage during the process etc.
- Any contact with DFES during the selection process may form part of the applicant assessment.
Eligibility to Apply
You must be an Australian Citizen or hold permanent residency.
National Police Certificate
A condition of employment for new employees of DFES is that a current National Police Certificate (less than 3 months old) is provided prior to commencement.
About Us
As Western Australia’s leading hazard management agency, the Department of Fire and Emergency Services performs a critical role coordinating emergency services for a range of natural disasters and emergency incidents threatening life and property.
Our volunteers are the biggest workforce of our organisation and play an important role in keeping our community safe. DFES recognises the critical role our volunteers play and the positive impact they make to the community. Supported by this extensive network of volunteers and career workers, DFES works together with the community and government to prevent, prepare for, respond to and recover from a diverse range of emergencies.
DFES is committed to building a diverse workforce and strongly encourages Aboriginal people, young people, people with disabilities, people from culturally diverse backgrounds and women to apply.
Further Information
For further information about the position contact Glen Watkins on (08) 9395 9474.
