Vacancy Reference No. 921192
WA Health is committed to eliminating all forms of discrimination in the provision of our service. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people with disabilities.
WA Health supports flexible working practices within the context of a quality health service. WA Health is committed to a smoke free environment across all buildings, grounds and vehicles.
WA Health is committed to growing the Aboriginal workforce as a part of WA Health’s Aboriginal Workforce Policy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position. Aboriginal people are encouraged to apply.
Eligibility to Apply: Australian citizenship or permanent residency is an essential requirement for applicants to be considered for permanent positions in the public sector.
Other Conditions: WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake criminal records screening and integrity checking as part of the appointment process. Referees may also be asked to comment on an applicant’s integrity and past demonstration of ethical behaviour.
Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies throughout the health service. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of six (6) months from when the authorised delegate endorses the recruitment decision.
Position Profile: As part of the Health Support Services (HSS) Service Operations Business Unit, the Senior ICT Service Agent is responsible for providing high level customer support (problem and requirement analysis and resolution) at various metropolitan locations as part of Service Operations in conformance to ICT Service Management processes.
Area Profile: Health Support Services (HSS) provides value for money corporate support services to WA Health through skilled and motivated people. This includes delivering business focused financial, ICT, supply and workforce services within an environment of standardised systems and processes. Partnering with client agencies and other stakeholders, HSS operates within a customer focussed service culture designed to complement client agency corporate service operations. HSS provides a service within a framework of established values and behaviours based on achieving the corporate service standards and expectations of our customers. With a commitment to equity and diversity, relationships are based on trust, mutual respect and the acceptance of responsibility and accountability. HSS are committed to employee career development and professional learning.
Employee Benefits: In addition to the great salary our employees enjoy an amazing range of benefits which may include (in line with operational requirements):
- 9.5% employer contributed superannuation into a fund of your choice. For further information go to:
- Access to generous salary packaging arrangements
- Professional Development Opportunities and Study leave/assistance
- Flexible working arrangements
- Flexible leave arrangements
- Other professional and location based allowances
Selection Criteria: Please see the attached Job Description Form (available online at www.jobs.health.wa.gov.au).
For Further Job Related Information: We encourage you to contact Robert Taylor on 0478 319 266.
If you experience difficulties while applying online, please contact 13 44 77 for immediate assistance during business hours.
Application Instructions: Applicants are requested to apply online (www.jobs.health.wa.gov.au). (Please note: Applicants must have a current, valid email address in order to apply online. This email address will be used for communication with applicants).
It is preferable for your referee to be a current supervisor or manager.
Applicants are advised to write a statement addressing the selection criteria in no more than 2-3 pages and provide a detailed curriculum vitae which summarises your experience and how you are able to meet the position requirements. These documents should be complete and ready to attach prior to applying online. Please ensure you allow sufficient time to complete the online application process as you will be required to answer various questions and attach your documentation.
To apply for this vacancy now, please click here (or apply online at www.jobs.health.wa.gov.au).
Lodgement is system generated. Any submissions on, or after, 4:00pm will not be accepted.
LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED.