The Department of Communities brings together the services and functions of disability services, child protection and family support, housing, community initiatives and regional services reform.
The Role Customer Service Officers in Housing Direct are pivotal in assisting the Department to deal effectively with day to day, emergency and natural disaster events that cause damage to property along with supporting the Government’s Disruptive Behaviour Strategy.
The attached Role Statement provides more information about the position. For further information we encourage you to contact Tracy Thompson, Manager Housing Direct, on 0411 409 784.
Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 12 months across the Department of Communities.
Join the Department of Communities Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only:
- A current resume/CV
- In a separate attachment please address the below questions which form part of your formal assessment. We encourage you to refer to the Customer Service Officer ‘Role Statement’ to understand what the role requirements are and the key behaviours to be successful in this role.
This is your opportunity to tell us about your skills and experience when providing outstanding customer service.
Please tell us how you have successfully resolved a problem for a customer and include the following in your response:
- The issue your customer faced (the situation).
- What you said and did (the tasks and actions you took).
- The outcome you achieved for your customer (the results you achieved).
Please ensure your response to the above questions does not go over 500 words.
Applicants who are short listed will be assessed on all the role related requirements during the selection process.
For technical difficulties while applying online or general recruitment enquiries please contact Kristine Ward, Senior HR Consultant on (08) 9345 9703.
Equity and Diversity
The Department of Communities is committed to improving employment opportunities and outcomes for Aboriginal and Torres Strait Islander people. As a measure to achieve equality and support, section 51 of the Equal Opportunity Act 1984 (WA) will apply to this position. Aboriginal people are encouraged to apply.
Lodgement is system generated, any submissions on or after 4:00pm will not be accepted
LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED
- Application Form
- Information for Applicants.docx
- Role Statement
You can view and print these PDF attachments by downloading Adobe Reader.