The Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. As a fast growing economy, Western Australia’s public transport system is recognised as the best in Australia and is one of the most efficient, clean and safe networks in the world. Rail transport is vital for our continued success and growth through our many projects including METRONET to meet the public’s needs and expectations. Moving millions of people needs the skill and commitment of a talented workforce.
We are seeking someone who has flexibility in the hours they work. In this role you will be required to work in any one or more of the following three (3) shift arrangements during any given working week.
- 5.00am to 3.00pm
- 3.00pm to 1.00am
- 9.00am to 5.00pm - normal business hours
This is an operational position and it is a requirement for the successful applicant to be available to work these shifts including week ends, as required for a 24 hour 7 day roster. When there is no morning or afternoon shifts you will be expected to work in the Transit Office during normal business hours and assist in the equipment store.
The suitable applicant will attract an additional 1.9% leave loading and have 5 weeks annual leave.
In this role it is critical that you demonstrate a high level of confidentiality and have strong customer service skills as you will be assisting in handling customer enquiries and supporting more senior officers with the issuing of infringement notices. You will have access to the police data base through your data entry and the maintaining of the infringement data base. You will also be required to provide general administrative support, undertake data entry, general filing and draft correspondence to customers in relation to their complaints in order to support the Transit Administration Office.
To be suitable for this position your key attributes will be confidentiality, sound customer service and strong administrative and organisational skills. You also need to be able to work with minimal supervision within a team environment.
For further information about this position, please refer to the attached JDF. You can also obtain more detailed information on the role and responsibilities by contacting Mr John Kitis, Transit Manager, Transperth Train Operations Division on (08) 9326 2870. Alternatively for more information about the PTA, please visit our website at www.pta.wa.gov.au.
How to Apply
Applicants are requested to provide the following:
- A current CV with two work related referees; and
- A written application demonstrating the following in preferably no more than three (3) pages;
- Your ability to provide general administration support in a busy office environment
- Sound communication and customer service skills
- Your ability to organise your time and complete on time tasks assigned to you
- Your ability to work with highly confidential and sensitive issues
Please complete the attached consent form as part of your application as all PTA positions are subject to ongoing integrity screening.
Applicants are requested to apply online using the ‘Apply for Job’ button at the top/bottom of the screen. Where applicable the PTA will undertake qualification checks and integrity screening. Please note the closing date and time, as no emailed, late or pro forma applications will be accepted.