Job opportunity

About the NDIS Worker Screening Unit
The National Disability Insurance Scheme (NDIS) Worker Screening Check is a compulsory screening strategy for people who work in risk-assessed roles for registered NDIS providers. The NDIS Check is valid for five years across Australia. During this period, cleared workers are subject to ongoing monitoring of their criminal history and other relevant information.

The NDIS Check is a national tool and is administered by screening units in each state or territory. In Western Australia, this screening unit operates within the Department of Communities at the NDIS Worker Screening Unit (NDIS WSU). The unit aims to uphold the rights of people with disability, in particular their right to live free from abuse, violence, neglect and exploitation.

The Role
The Community Engagement Officer is responsible for the excellent customer service standards and stakeholder engagement for the NDIS WSU.

Responsibilities include, but are not limited to:

• Building strong relationships with stakeholders to facilitate compliance with NDIS Worker Screening legislation.
• Undertaking projects and engagement activities to promote the NDIS Worker Screening such as attending and planning educational workshops, expositions and other events.
• Providing operational support and induction training to the Customer Support team.
• Implementing and maintaining policy and procedures relating to customer service.
• Monitoring incoming applications for NDIS Check clearances to ensure data quality and timely processing, as well as responding to complex enquiries.

Please refer to the attached Job Description Form (JDF) for more information. For any position specific enquiries, we encourage you to contact Debbie McGrath, Customer Support Coordinator, on (08) 6277 3906 or via email to Debbie.McGrath@communities.wa.gov.au.

The Opportunity
This is a permanent, full time opportunity. The successful applicant or applicants assessed as suitable through this process may receive further offers of fixed term or permanent employment that arise in this or similar roles within the next 12 months across the Department of Communities.

In return for your skills, passion, and commitment we will offer you a challenging job, a safe and healthy working environment, and a range of benefits (subject to eligibility) including:

• Flexible working arrangements (including flexible working hours, 9-day fortnight consideration, and work from home options)
• Additional 3 Days Public Service Leave per annum
• Eligibility to join the Fitness Passport program
• 3 months long service leave for every seven years consecutive service
• 18 weeks paid parental leave
• 10 days Disability Leave
• 5 days Reproductive Health Leave
• Discount on private health insurance
• Comprehensive learning and development opportunities that focus on your career aspirations
• Access to free and confidential Employee Assistance Programs for you and your family
• 5 days cultural and ceremonial leave for Aboriginal and Torres Strait Islander employees
• Working for a nationally recognised Accredited Carer Friendly Employer through the Carers + Employers program.

Want to join us?
Apply online by clicking the ‘Apply for Job’ button (above or below) and provide the following documents in Word or PDF format only:

1. A current resume/CV.
2. A two (2) page written application addressing all the Essential Work Related Requirements (Selection Criteria) as stated on the JDF.
3. A copy of all qualification/s (regardless of the relevance to the role) as specified in your application or resume/CV (if applicable).
4. An application form (for hard copy applications only).

For technical difficulties while applying online, general recruitment enquiries, or to request any document in an alternative format, please contact the HR Recruitment team at HRRecruitment@communities.wa.gov.au.

We can also be contacted via the National Relay Service on the following numbers:

TTY/voice calls - 133 677
Speak & Listen - 1300 555 727
SMS relay - 0423 677 767

Integrity and Honesty
The public sector is built on a strong foundation of integrity where employees act ethically, and public sector bodies promote and maintain integrity. 

In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. For more information on these requirements, click here.  

Equity and Diversity
The Department of Communities embraces diversity and firmly believes that the best services come from a workplace, where varied viewpoints are welcomed and encouraged every day. We are committed to creating an equitable and diverse workforce, where we encourage applications from people with disability, Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, people from the LGBTQIA+ community, women, and youth.

If you have any access needs that may require adjustments to allow you to fully participate in the application and interview process, or alternative methods of communication, please contact HR Recruitment team via HRRecruitment@communities.wa.gov.au.

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted.