A great opportunity exists for a
suitably experienced customer service officer to join the Geraldton
Health Campus!
This is a Permanent Full Time
appointment at 76 hours per fortnight.
Eligibility to Apply: To be
eligible for appointment, applicants must have a valid working visa
(for fixed term appointments) or be an Australian citizen,
permanent resident, or have a visa to live and work indefinitely in
Australia (for permanent appointments).
Position Profile: The
role liaises with multidisciplinary staff and stakeholders to
accurately identify ineligible, compensable and private patients
and endeavours to maximise hospital revenue via various revenue
enhancement initiatives to ensure ‘customer satisfaction’ amongst
patients admitted utilising their private health cover. The
successful candidate will be responsible for participation in
development of relevant revenue capture activities in the region
including supporting Section 19(2) exemption.
Other Conditions: WA Health
engages staff in positions of trust and responsibility. WA Health
policies require applicants to undertake a criminal records
screening and integrity checking as part of the appointment
process. As well as undertaking a criminal record screening and
integrity checking, you may also be required to undertake a working
with children check (if required for the role) and a pre-employment
health assessment. We may ask referees to comment on your integrity
and past demonstration of ethical behaviour. Please note that
adverse information does not necessarily disqualify an applicant
but will be considered as part of the appointment
process.
Please note this recruitment process requires
completion of satisfactory Pre-Employment Health Assessment (PEHA).
Any offer of employment with WA Country Health Service (WACHS) is
conditional on satisfactory PEHA to ensure you are able to perform
the inherent requirements of the position. An unsatisfactory PEHA
will result in the offer of employment being withdrawn. Please see
the attached WACHS PEHA Policy for further information.
Whilst this selection process will initially be used to
fill the above vacancy, it may also be used to fill other "similar"
vacancies throughout the health service. In addition to this,
should the successful applicant decline or vacate the advertised
vacancy, then the next most suitable applicant may also be selected
from this process. Both of these options remain valid for a period
of twelve (12) months from when the authorised delegate endorses
the recruitment decision.
Area Profile:
The WA Country Health Service (WACHS) Midwest health region of
Western Australia covers more than 470,000 square kilometres,
nearly one fifth of the State, with its population concentrated
along the coast. The region is located in the northern middle
section of Western Australia and incorporates three health
districts - Gascoyne, Geraldton, Midwest and Murchison, is
recognised for its unique natural environment and is a culturally
diverse region with Aboriginal people representing 13% of the
overall population.
Employee
Benefits: In addition to the great salary our
employees enjoy an amazing range of benefits which may include (in
line with operational requirements):
- 12% employer contributed
superannuation into a fund of your choice. For further
information on superannuation
click here
- Access to generous salary
packaging arrangements
- Professional Development
Opportunities and Study Leave/assistance
- Flexible working
arrangements
- Flexible leave
arrangements
- Other professional and
location based allowances
We are committed to fostering a diverse and
inclusive workforce where every employee feels valued and
empowered. We believe that a diverse team brings unique
perspectives and drives innovation to meet our community’s needs.
We welcome applicants of all backgrounds and experiences to join us
in shaping a more equitable future and as a measure to achieve
equality, under sections 51, 66R and 66ZP of the Equal Opportunity
Act 1984, encourage applications from people living with a
disability, Aboriginal people, people from culturally and
linguistically diverse backgrounds, women and youth (24 years of
age and under).
Selection
Criteria: Please see the attached Job Description
Form (JDF) to review the Work Related Requirements
to be addressed in your application.
For Further Job Related
Information: We encourage you to contact Amanda
Christensen on 08 9956 2259.
If you experience difficulties while applying
online, please contact Employee Services on 13 44 77 for immediate
assistance during business hours.
How to Apply
If this role is what you are looking for,
apply online by clicking the ‘Apply for
Job’ button at the bottom of this page and
provide:
- A cover letter of
2 to 3 pages detailing how you satisfy the essential Work
Related Requirements listed in the attached
JDF,
- A current
resume/CV that clearly shows your experience relevant to this
role,
- The names and
contact details of two (2) professional referees, preferable
for one to be your current supervisor or
manager.
These documents should be complete and ready
to attach prior to applying online. Please ensure you allow
sufficient time to complete the online application process as you
will be required to answer various questions and attach your
documentation.
Lodgement is system
generated. Any submissions on, or after, 4:00pm will not be
accepted.
LATE OR EMAIL APPLICATIONS WILL NOT BE
CONSIDERED
