Support delivery of services that improve
access to care, education and collaboration across Perth and
regional and remote WA.
Contribute to a specialised and growing
Children’s Hospice service
Vacancy Reference No. 729601
This is a appointment for a
Permanent Full Time appointment at 76 hours per fortnight
A current drivers licencse is required
for this role
This role is based a the Perth Chilrens's Hospital (PCH) and at
the Children's Hospice (Swanbourne) with occassional travel to
other community based sites within the Metropolitan area.
Position
Profile
The Child and Adolescent Health Service is seeking an
experienced Audio Visual Technician & Telehealth
Coordinator to join CAHS Virtual Health team and provide
direct support to the Paediatric Palliative Care and Children’s
Hospice Service team.
This autonomous position involves a combination of planned
onsite support, incident response, asset management, and technical
coordination. Working closely with clinicians, telehealth
coordinators, patients, and families, you will ensure audiovisual,
and telehealth systems operate effectively and reliably to support
the delivery of high-quality clinical care, education, and health
service operations.
You will also contribute to the ongoing development and
enhancement of telehealth and audiovisual services that support
staff training and education, communication and collaboration
across CAHS services.
As the Children's Hospice is a new facility, you will play a key
role ensuring audiovisual systems, telehealth platforms, and
connectivity services operate effectively. You will support
clinicians, patients, and families as they become familiar with new
equipment and technology by providing technical assistance,
troubleshooting technical issues, developing room setup
documentation and quick-reference user guides, and delivering user
training.
Key responsibilities include:
- Supporting clinicians in the delivery of telehealth
consultations by conducting sound checks and equipment testing
prior to meetings and clinical sessions and providing advice
regarding telehealth capabilities and suitability.
- Maintaining the AV support queue and inventory of
telehealth resources.
- Managing AV set-up, troubleshooting and technical support
for telehealth bookings, - liaising with clinicians, staff,
patients and families to ensure services are coordinated
effectively.
- Assisting with training staff in audio-visual and
telehealth systems and contributing to the development of
training resources.
- Collecting, analysing and reporting on AV and telehealth
activity data.
- Supporting continuous improvement initiatives to integrate
telehealth into routine clinical, education and operational
activities.
- Providing support across CAHS metropolitan sites as
required.
If you have strong technical capability and communication skills
and enjoy working in a service-focused environment, we encourage
you to apply.
You will bring experience in audiovisual support, telehealth
technologies, ICT support services or a related technical field,
along with a genuine commitment to supporting healthcare
delivery.
Our environment utilises Crestron technologies,
including control systems and multi-endpoint audio and video
distribution, as well as Q-SYS audio and control
systems.
Experience and knowledge in the following areas will be highly
regarded:
- Device IP addressing and network configuration
- Multicast video streaming
- Audio Visual over IP (AVoIP) within large corporate
networks
- Supporting AV installations across complex corporate
environments
- ITIL 4 and IT Service Management (ITSM) frameworks and
processes
- Experience with incident management and asset
management
Why Join
Us?
This role offers the opportunity to be part of an innovative
service that is transforming how care is delivered to children and
families across Western Australia.
Through telehealth and virtual care services, you will help
connect families with specialised services and care teams and play
a direct role in improving access to healthcare, particularly for
those living in regional and remote communities.
About the Sandcastles
(Boodja Mia) Children’s Hospice:
Due to commence operations mid-2026, this purpose-built,
world-class paediatric hospice, located on the stunning Western
Australian coast, offers statewide specialist paediatric palliative
care services for children and young people (0–18 years) who are
living with life-limiting or life-threatening conditions, and their
families.
This state-of-the-art, 7-bed facility will be the first of its
kind in Western Australia, providing specialised palliative care
for children living with life limiting conditions aged from birth
to 18 years within a peaceful, home-like setting that prioritises
comfort, dignity and connection.
For more information on the Perth Children’s Hospice
can be found here.
How to
Apply
Applicants are requested to apply online (www.jobs.health.wa.gov.au).
Please note, applicants must have a current, valid email address in
order to apply online. This email address will be used for
communication with applicants.
Your ability to meet the work-related requirements will be assessed
throughout the recruitment process.
For your written application please provide the following:
- A statement addressing the selection criteria in 2-3
pages.
- A current resume which summarises your experience,
qualifications and how you can meet the position
requirements.
- Please provide the name, email, and contact details
of two referees who can be contacted to provide a
reference. Referees should include at least one individual
who has been or is your direct Line Manager/Supervisor. (We
will contact you to seek your confirmation prior to contacting
your listed referees).
Within the application system you will be presented with
the following question. Please review the Essential and Desirable
Selection Criteria outlined in the attached Job Description Form
carefully when preparing your response. Thisquestion allows
you to showcase your relevant skills and experiences in
detail,
- Please describe experience working with audio-visual
support, telehealth services and/or ICT services. In your
response please cover:
- Device IP addressing and network configuration
- Supporting AV installations across corporate
environments
This response will be assessed against the Job Description
From (linked above) Essential Criteria 1
Demonstrated experience in technical Audio-visual support,
telehealth services and/or ICT services.
These documents should be complete and ready to attach prior to
applying online. Please ensure you allow sufficient time to
complete the online application process as you will be required to
answer various questions and attach your documentation.
Selection Criteria: Please see the
attached Job Description Form.
For Further Job Related Information: We
encourage you to contact Cheryl Bell, Acting Director
Virtual Care, on 0408 130 169 or cheryl.bell@health.wa.gov.au
with any specific questions related to this role.
Help in submitting your application: If
you experience technical difficulties while applying online, please
contact Employee Services on 13 44 77 for immediate assistance
during business hours.
Eligibility to Apply: To be eligible for
appointment, applicants must have a valid working visa (for fixed
term appointments) or be an Australian citizen, permanent resident,
or have a visa to live and work indefinitely in Australia (for
permanent appointments).
Working With Children check: This position
is subject to a Western Australian Working With Children (WWC)
Check. For further information please refer to the WWC website
at: https://workingwithchildren.wa.gov.au.
Other Conditions: WA Health engages staff
in positions of trust and responsibility. WA Health policies
require applicants to undertake criminal records screening and
integrity checking as part of the appointment process. Referees may
also be asked to comment on an applicant’s integrity and past
demonstration of ethical behaviour.
WA Health is committed to eliminating all forms of
discrimination in the provision of our service. We embrace
diversity and strongly encourage applications from people from
culturally diverse backgrounds and people with disabilities.
In addition, we are committed to growing our Aboriginal
workforce as part of WA Health Aboriginal Workforce Policy. As a
measure to achieve equality, Section 51 of the Equal Opportunity
Act 1984 applies to this position and Aboriginal and Torres Strait
Islander peoples are encouraged to apply.
Whilst this selection process will initially be used to fill the
above vacancy, it may also be used to fill other "similar"
vacancies throughout the health service. In addition to this,
should the successful applicant decline or vacate the advertised
vacancy, then the next most suitable applicant may also be selected
from this process. Both of these options remain valid for a period
of twelve (12) months from when the authorised delegate endorses
the recruitment decision.
About
CAHS
The Child and Adolescent Health Service (CAHS) is proud to be
the leading service provider for paediatric healthcare in Western
Australia, as the State’s only dedicated health service for
infants, children, and young people. CAHS comprises three service
areas: Perth Children’s Hospital (PCH) and Neonatology, Community
Health, and Child and Adolescent Mental Health Services
(CAMHS).
With over 7000 employees, our services are delivered at PCH and
King Edward Memorial Hospitals (KEMH), as well as across a network
of more than 160 community clinics across the Perth metropolitan
area.
For further information about the benefits of working for CAHS,
please click here and
for further information regarding CAHS’ services, please
click here
CAHS values: To achieve our vision
of healthy kids, healthy communities, CAHS is
committed to providing a workplace culture that is driven and
shaped by our values of Compassion, Collaboration, Equity, Respect, Excellence and Accountability. During
the selection process you may be assessed on your ability to fulfil
the responsibilities of this position in accordance with the
values. If you have any questions regarding this, please contact
the person named in this advert.
Support for your interview
process
CAHS is committed to ensuring that our interview process meets
the access needs of all applicants. If you require any reasonable
adjustments to accommodate a disability, enhance access, or support
your inclusion and success during the interview, please contact the
CAHS Talent Acquisition Team prior to your interview.
You can reach the team via CAHS.talentacquisition@health.wa.gov.au
or by calling 08 6456 0321. All enquiries will be treated
confidentially.
Lodgement is system generated. Any submissions on, or
after, 4:00pm on the closing date will not be
accepted.
LATE OR EMAIL APPLICATIONS CAN NOT BE
CONSIDERED.
