The Office of the Ombudsman WA acknowledges the Aboriginal people as the traditional custodians of the lands and waterways throughout Western Australia, and we pay our respects to their Elders past and present.
We are currently seeking to fill the position of Intake Officer. This opportunity will be a permanent appointment.
About the Western Australian Ombudsman
The Parliamentary Commissioner for Administrative Investigations – more commonly known as the Ombudsman:
Protects People’s Rights: we give people a way to ensure they are heard when they feel they’ve been treated unfairly.
Improves Services and Build Trust in Government: we can investigate how services are delivered and bring weaknesses to the attention of decision-makers. In doing so, we improve service delivery for all Western Australians.
Prevents Harm: through death reviews, investigations and oversight of how organisations respond to allegations of child related harm, we identify opportunities to prevent deaths and strengthen the safety net around children.
Supports Vulnerable Communities: we can focus on people who are often overlooked or disadvantaged, ensuring their voices are heard and their needs are considered.
The Ombudsman also undertakes the role of the Energy and Water Ombudsman and is the Charitable Trusts Commissioner.
Staff of the Ombudsman’s Office
The staff of the Ombudsman’s office are its key resource. The office supports professional development through education and training and flexible work arrangements may be negotiated.
Equity and Diversity
The Ombudsman’s office provides services to a diverse range of people within the Western Australian community, and is committed to creating an equitable and diverse workforce. We encourage people with disabilities, people from culturally diverse backgrounds, and women and young people to apply. The office of the Ombudsman may prioritise recruitment decisions based on the Equal Opportunity Act Western Australia 1984 (EOA 1984).
The Ombudsman’s office is committed to growing the Aboriginal workforce. Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this position under Section 51 of the EOA 1984 as a measure to achieve equality and increase workforce representation of Aboriginal people.
The position is covered by the Public Sector CSA Agreement 2024 and is located in the CBD, Perth Western Australia.
This Position
Please be aware that this role includes exposure to confronting and distressing material involving child abuse, child death and family and domestic violence fatalities.’
The Intake Officer is responsible for contributing to the efficient operation of the Child and Family Safety Team by providing comprehensive administrative and intake support.
The Intake Officer is responsible for:
- Managing the Reportable Conduct inbox, ensuring notifications, investigation reports and enquiries are acknowledged and processed in a timely manner. The role also includes receipt of notifications of certain child deaths and family and domestic violence fatalities.
- Managing incoming phone calls about the Reportable Conduct Scheme.
- Providing office administration and clerical support including maintaining the filing and information systems, data entry, document control and correspondence registers, in accordance with office policies and procedures.
All key duties and selection criteria are provided in the attached Job Description Form.
Would you like to know more?
About the position: Lisa West, Coordinator Intake and Assessment on (08) 9220 7451.
Submitting your application: Linda Keys, Executive Support Officer on (08) 9220 7467.
How to Apply
Prospective applicants must obtain a Job Application Package and Job Description Form which provides details about the duties of the position and the selection criteria. These are attached above.
Click on the ‘Apply for Job’ button at the top or bottom of this advertisement to lodge your application. You are required to attach the following:
- Please address the following selection criteria 1 and 3 (no more than a single page) outlining your skills, experience and suitability for the position;
- Selection Criteria 1 – Demonstrated ability to work cooperatively and flexibly within a small team, follow administrative processes and prioritise competing tasks.
- Selection Criteria 3 – Good attention to detail and the ability to reliably input data into a case management system.
- Please submit a comprehensive curriculum vitae that details your duties and achievements from current and previous roles and shows that you have the skills, knowledge and experience to do the job. This should include names and contact details of two referees.
If you experience any difficulties submitting your application online, or downloading the attached documents, please contact Linda Keys, Executive Support Officer on (08) 9220 7467.
Security Clearance
A current, satisfactory National Police Certificate will be required prior to commencing employment.
Other Information
To achieve a broad field of applicants, we may conduct an executive search and may use this process to continue to recruit applicants after the closing date.
This recruitment process may be used to fill similar temporary or permanent positions over the next 12 months.
Closing Date: Applications must be received by Tuesday 2 June 2026, 1:00pm (WST).
Late applications will not be accepted.
