Job opportunity

The Metropolitan Cemetries Board (MCB) are seeking experienced and compassionate Customer Service Officers to join a 12‑month appointment pool, used to fill permanent full‑time, part‑time and fixed‑term roles as they arise. A 12‑month appointment pool means that if you are found suitable, you may be offered a role as positions become available over the next 12 months, without needing to reapply.

Positions may be based at Pinnaroo Valley Memorial Park, Karrakatta Cemetery, Fremantle Cemetery or Rockingham Regional Memorial Park. One permanent full‑time position is currently available.

The Opportunity

This role is ideal for a customer service professional who can combine empathy with accuracy, and professionalism with care, in a unique and emotionally sensitive environment.

Reporting to the Team Leader Customer Services, this position plays a key role in delivering professional, compassionate and responsive service to the community.

Key responsibilities include:

• Provide compassionate, professional service at the front counter, via phone and email
• Respond to complex customer enquiries including grants and cemetery renewal
• Process admin transactions within the system, including applications, maintenance requests, complaints, invoices
• Assist families with the collection in the collection of ashes of loved ones
• Prepare incoming ashes for audit, storage and collection and Prepare ashes for transfer into decorative urns, postage and memorialisation.
• Ensure all work is completed accurately, respectfully and in accordance with legislation, policies and procedures

About Us

At the MCB, you’ll be part of something bigger than a workplace! Preserving cultural heritage, fostering community connections, and delivering vital public services. We offer a collaborative and inclusive environment where you are recognised, your ideas are valued, and your impact is felt every day. Join us and help shape a legacy that matters. As a self-funded statutory authority, the MCB operates seven cemeteries and memorial parks across Greater Perth.

Our Aspiration: To be a sanctuary for our community, preserving history and culture and providing places for remembrance and connection.

About You

• As the successful candidate, you will demonstrate the following:
• The ability to work productively within a team across multiple locations
• A caring, calm and respectful approach when supporting customers, including those experiencing grief
• Strong attention to detail and the ability to accurately audit and record information
• Well-developed communication skills and the ability to liaise professionally with a diverse range of customers
• Ability to confidently use computers with proficiency in Microsoft Office (including Outlook, Word and Excel) and the capacity to learn new systems quickly.
• Previous experience in a high‑volume customer service or administration environment will be highly regarded

For more information, please refer to the attached Job Description Form (JDF) or contact Dean Bowen, Acting Director Business Services, on (08) 9383 5288.

How to Apply

Select the ‘Apply for Job’ button and provide:

• A current CV of your work experience and achievements.
• A cover letter (maximum 2 pages) detailing how your skills and experience align with the Work-Related Requirements outlined in the JDF.
• Applicants who are shortlisted will be assessed on all work-related requirements during the process.
• Late applications will not be accepted.

Closing Date: Sunday, 31 May 2026 @ 16.00pm

Further Information

The MCB is committed to creating an inclusive recruitment process. If you have access needs and require adjustments to participate fully in the application or interview process, require alternative communication method or have technical difficulties, please contact Human Resources on (08) 9383 5228 or hr@mcb.wa.gov.au.

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64. 

Equity and Diversity 

The MCB embraces diversity and believes that the best services come from a workplace where diversity in thought is welcomed and encouraged every day. We are committed to creating an equitable and diverse workforce, where we encourage applications from people with disability, Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, women, youth and people from sexual or gender diverse orientations.