Job opportunity

Drive Change, Connect Communities 

Working for the Department of Transport and Major Infrastructure (DTMI) allows you to play a part in connecting the people of Western Australia. We are a progressive organisation.  We are leaders in providing safe, accessible, sustainable, and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all Western Australians.

The Opportunity

We’re looking for motivated Client Support Officers to join the Driver Services Team.

Based at our modern office in Innaloo; you will be part of a team that is committed to ensuring the delivery of excellent customer services.

As the Client Support Officer, you will be responsible for responding to a range of enquiries and accurately processing licensing applications and transactions for internal and external clients, including the WA public. Working across multiple service channels, you will interpret and apply legislation, policies and procedures in plain language, manage complex and sensitive matters, and ensure the integrity and confidentiality of client information. You will also contribute to a positive team environment and support continuous improvement by identifying opportunities to enhance processes and service delivery.

For further information about the role, we encourage you to review the attached Job Description Form (JDF) and contact Amy McGregor on (08) 6551 6389 and/or Amy.McGregor@transport.wa.gov.au.

There is currently one (1) permanent position available for immediate filling.

Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 12 months from date of first appointment across the Department of Transport. 

About you

• Exemplify personal integrity and self-awareness
• Work great in a team environment
• Thrive in a fast-paced environment, customer focus and ability to prioritise workload
• Calm, respectful and empathetic when supporting customers, particularly in complex, sensitive or contentious situations
• Ability to communicate effectively, both verbal and written
• Confident using computers and learning new systems.

As part of our team, you will enjoy

• A competitive salary, and 12% employer contributed superannuation and salary sacrifice options.
• Generous leave entitlements including 4 weeks’ annual leave, 3 public service holidays yearly and long service leave every 7 years.  
• Access to flexible working arrangements including working from home or alternate work location for enhanced work life balance.  
• Not just a job, but an opportunity to develop your career across other areas of transport. 
• Training to set you up for success! Training may be on the job, computer or classroom based.
• Support from your manager and team to set you up for success, we have a strong team culture. 
• A varied and exciting role where you will handle a wide range of customer enquiries. 
• Work for an innovative Government agency with limitless long-term career prospects. 

We prioritise employee wellbeing and collaborate with the community to create a thriving, connected state. Learn more about our commitment to you, click here.

How to Apply

Apply online by clicking the ‘Apply for Job’ button and provide the following documents in Word or PDF format: 

1. A detailed CV that highlights your qualifications, skills, and experience that match the job description; and
2. A one (1) page written application addressing the below Selection Criteria as stated on the Job Description Form (JDF):

• (SC1) Experience providing a quality customer service in a high volume, client focused environment.
• (SC4) Effective analytical and problem solving skills.
• (SC6) The ability to interpret and apply legislation, delegations, policies and procedures and advise clients accordingly.

3. Please, nominate two (2) referees who can provide feedback on your capacity to meet the Work-Related Requirements. At least one of the referees should be your most recent, immediate supervisor.

Applications for this opportunity close at 3pm on Tuesday, 26 May 2026. Please ensure your application is submitted on time, as late applications will not be accepted. 

DTMI may conduct further search activities or extend the closing date, if required to supplement the field of applicants. 

Our commitment to a diverse and inclusive workplace

The Department of Transport and Major Infrastructure (DTMI) is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds. 

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form), have any question about the process or how to submit your application, please contact our Recruitment Team at recruitment@transport.wa.gov.au or (08) 6551 6888.