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About the role
Are you an experienced HR professional passionate about fostering respectful, fair and harmonious workplaces? The Public Transport Authority is seeking a skilled consultant to provide high‑level advisory and investigative support on a wide range of complaints, grievances and workplace behaviour matters. In this pivotal role, you will partner with managers, senior leaders and employees to navigate complex and sensitive situations, offering expert guidance on issues related to equity, respectful behaviour, and organisational conduct.
As a trusted specialist, you will oversee and coordinate case management activities, ensuring complaints are managed with integrity, impartiality and in line with legislative and policy frameworks. This role offers the opportunity to shape outcomes, support the resolution of contentious human resource matters, and contribute to building capability across the organisation—strengthening a culture where people feel respected, supported and empowered.
About You!
We are looking for someone who is able to:
- Provide high-level consultancy and advisory services to managers and employees on complaints, grievances, equity and respectful workplace behaviours.
- Lead and coordinate investigations into bullying, harassment, discrimination and inappropriate workplace conduct, ensuring impartial and timely resolution.
- Manage a complex and sensitive caseload independently, delivering high‑quality reports, recommendations and performance‑aligned outcomes.
- Maintain strong stakeholder relationships while promoting confidentiality, integrity, and continuous improvement in investigative practices and governance.
- Identify systemic issues and contribute to policy, process and organisational improvements through insights gained from complaint trends and case analysis
About Us
The Public Transport Authority (PTA) is a leader in its field, driven by a simple and powerful purpose: getting everyone there. Through constant care, education and forward thinking, we provide a world-class network and workplace that will get everyone there.
Under the PTA, Western Australia’s public transport system is the best in Australia and among the most efficient, clean and safe networks globally. With over 150 million boardings across all services during FY24/25, our buses, ferries and trains move the people of WA where they need to go now, while the numerous METRONET projects build toward meeting their needs in the future.
Moving millions of people requires the skill and commitment of a talented workforce, one that is fostered by a culture of inclusivity and benefits from its diversity. This is ultimately what ensures the PTA delivers on our purpose while upholding our values every step of the way.
Our Values
The PTA’s Values define what is important to us. Knowing our values helps you understand how we do business and what is expected of you as an employee of the PTA. Upholding these values and applying them to your work requires a genuine and committed understanding.
Safety - We are committed to safety and protecting your future.
Respect - We value and respect our customers, suppliers and each other.
Recognition - We recognise each other for achievement, initiative and innovation.
Integrity - We are honest and ethical.
Sustainability - We consider the long-term economic, social and environmental impact of everything we do.
You can expect
- Government role with stability and opportunities to grow through personal development and career pathways
- Health and Wellbeing programs including access to a free 24/7 onsite Gym.
- Subsidised Corporate Apparel and Spectacles
- Supportive Team Environment
- Opportunity to join our Social Club offering savings and benefits all year round.
This is a permanent position. Initially this selection process will be used to fill the above vacancy, however it may also be used to appoint to similar positions that arise within the next 12 months.
To be eligible to work permanently at the PTA you must be either an Australian Citizen or have Permanent Residency status or hold a current visa with permanent working rights in Australia.
The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.
Further Information
Please refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment.
Please contact Deborah Siedmiogrodzki, Manager Human Resource Services on (08) 9326 2120 for specific information about the role.
For more information about the PTA, please visit www.pta.wa.gov.au.
How to Apply
Applicants are requested to provide the following:
- A comprehensive CV with two work related referees.
- A covering letter of no more than two pages, outlining your interest in the position and demonstrating your suitability to the role by addressing the below Selection Criteria.
Applicants are requested to apply online using the ‘Apply for Job’ button at the top/bottom of the screen. Please note the closing date and time, as no emailed, late or pro forma applications will be accepted.
All applications must be submitted through the PTA website, or the WA Government jobs portal. Applications received via other platforms will not be considered.
Please note that, if you are the recommended applicant, you may be required to obtain an Australian National Police Clearance (NPC). Completion of the PTA Integrity and Qualification Consent Form will only be required where qualification checks are undertaken. Adverse outcomes of NPCs will not necessarily disqualify an applicant from the selection process. Suitable applicants may also need to undertake a Drug and Alcohol Screen prior to commencement.
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