We currently have one (1) Fixed term, Full-time Vacancy available for a period of 12 months from 1 July 2026, with the possibility of extension and/or permanency.
About us
The Western Australian Museum is a vibrant centre of inspiration, learning and enjoyment for everyone. It preserves, documents and shares collections relating to the State’s natural and cultural heritage. It collaborates with people across Western Australia to share the stories and voices of diverse communities. It works alongside national and international organisations, contributing to global research, promoting life-long learning, and developing and hosting world-class exhibitions.
About the role
The Visitor Services Manager is responsible for overseeing the forward-facing service staff including Volunteers, Visitor Services Officers and Retail staff. The role is also responsible for creating a coordinated and unified team of service staff that contribute and drive continual enhancement of the museum-wide commitment to a visitor-centred experience. The position oversees visitor data collection, visitor feedback, and analysis of admissions and sales data.
About you
We are looking for a motivated leader who inspires the team to strive for exceptional visitor experiences.
The successful applicant will be expected to:
- Manage the daily visitor services, retail, and volunteer operations of the site through effective leadership, resource management, planning and evaluation.
- Oversee all aspects of visitor interactions on-site entry, reception, memberships, digital platforms, and manage related financial accountabilities.
- Contribute to the site’s visitor-oriented experiences including ensuring the effective delivery of exhibitions, public and education programs, events, outreach, marketing, and online services.
- Design training and staff development requirements, including coaching and mentoring teams to improve customer service.
*See JDF for the full list of duties.
How to apply
Please ensure that you review the attached Job Description Form (JDF) for further information about the work-related requirements (Selection Criteria) of this position. This information will assist you with the preparation of your application.
We require you to submit:
- A current comprehensive CV including the contact details of two referees.
- A statement of no more than two (2) x A4 pages addressing the following essential work-related requirements (Selection Criteria).
(Please provide relevant examples to support your claims.):
- Significant experience in a managerial and leadership role whilst demonstrating a strong track record of providing excellent customer service, preferably in an arts or tourism environment (Criterion 1).
- Demonstrated experience in developing teams working in multifaceted and diverse visitor experiences, and their relationship to quality customer service, including within retail, ticketing, and programming (Criterion 2).
- Demonstrated high level communication and interpersonal skills to communicate effectively orally and in writing, and with a range of stakeholders; prepare and deliver presentations and written materials appropriate for diverse program platforms, including public presentations and training programs (Criterion 5).
Note that the remaining essential work-related requirements (see JDF) will be assessed at a later stage in the recruitment process.
Please ensure that you allow sufficient time to submit your application, as late applications will not be accepted.
To submit your application, click “Apply for Job” button at the bottom of this page. Emailed applications will not be accepted.
If you experience technical difficulties applying online, please contact the RAMS Helpdesk on 1300 733 056, in the first instance. For information about the process, please contact Human Resources on email, hr@museum.wa.gov.au
Further Information
If you would like further information on this opportunity, please contact, Helen Simondson, Manager WA Museum Boola Bardip, on email Helen.simondson@museum.wa.gov.au
Eligibility to Apply
To be eligible for appointment, applicants must have:
- A valid Work Visa (for fixed term appointments), or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments) at the time of application.
- A current (within six (6) months) National Police Clearance Certificatewill be required prior to commencement of employment, as per the Department’s Police Record Screening Policy.
Equity and Diversity
The WA Museum is an equal opportunity employer and is committed to creating an equitable and diverse working environment. We strongly encourage Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally diverse backgrounds, and young people, to apply. The Museum values the importance of a work environment which is representative of the wider community, and which supports a variety of perspectives.
If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.
Accessibility: If you have any communication or access needs that require adjustments to allow you to fully participate in the application and interview process, please contact the National Relay Service on the following numbers:
- TTY/Voice calls - 133 677
- Speak & Listen - 1300 555 727
- SMS Relay – 0423 677 767
Subsequent Vacancies
Applicants found suitable, but not recommended for this vacancy, may be considered for subsequent, similar vacancies at the WA Museum and the Department of Creative Industries, Tourism and Sport for a period of twelve (12) months, in accordance with Part 5 (General Appointment) of the Commissioner's Instructions No. 2: Filling a Public Sector Vacancy.
