Permanent full-time opportunity!
About the role
A team leadership role responsible for the delivery and management of a hybrid service desk, inclusive of both remote and site based end-user support.
The Service Desk is the first level of end user support within a complex, multi-domain environment. Operating within a standard ITSM delivery model and focused on providing fast, efficient, and effective support to end users at NMTAFE.
To be successful in this role you will have experience in the following areas:
- Leading a diverse team of IT professionals to manage and support end users both in-person and remotely.
- Complex IT environments with high demand
- ITIL frameworks and ticket management best practices
- Leading and development of staff
- Implementing business improvements for processes and procedures.
- Asset Management
About the College
North Metropolitan TAFE is the established State Government provider of vocational education and training for the northern Perth region. Our mission is to nurture participation, productivity and aspirations for our learners, our industry and our community.
Our Values reflect our determination to ensure best practice and leadership across VET in pursuit of our vision of transforming lives; strengthening industry and community. We have 10 campuses across the northern suburbs that provide high quality training with over 400 courses across 48 industry areas.
At NMTAFE, we value and promote a diverse, inclusive and supportive environment. Applications from Aboriginal and Torres Strait Islanders, people with disabilities, youth, people of diverse sexual orientations and genders and people from culturally diverse backgrounds are welcomed and encouraged
Find out more by visiting our website: www.northmetrotafe.wa.edu.au.
Work Benefits
Our employees have access to a range of benefits including:
- Flexible working hours
- Four weeks annual leave and an option to accrue an additional two weeks leave each year
- Thirteen weeks paid long service leave after 7 years
- Paid parental leave – 18 weeks
- Salary packaging/sacrifice facility
- 12% employer superannuation contribution
For Further Job Related Information
Please contact George Tsavouroglou, IT Service Level Manager on (08) 9427 1164 or george.tsavouroglou@nmtafe.wa.edu.au
How to Apply
Please refer to the Job Description Form for full position details and the Application Information as these documents will assist you with the preparation of your application.
Advertised Reference Number: NMG066.26S
Applicants are required to apply online and need to submit:
- Current Resume including two professional referees
- A written application addressing the selection criteria outlined in the attached Job Description Form.
To submit your application, please click on the Apply for Job button. If you are experiencing any technical difficulties, please contact Establishment and Recruitment on (08) 9203 3735.
Other Conditions and Eligibility
Eligibility for employment is subject to obtaining a satisfactory Department of Education Criminal Clearance. If this position involves contact with children, the recommended occupant will also be required to obtain a Working with Children (WWC) Card.
Over the next twelve (12) months; candidates found “Suitable” through this process may be offered appointment to similar & subsequent vacancies within the College, within other TAFE Colleges or across WA Government (subject to candidate permission being granted).
Should no suitable applicant be identified, or an offer declined, the panel may search for further applicants beyond the closing date.
To be eligible to apply, applicants must hold valid Australian work rights at the time of application. Permanent appointments require Australian citizenship or permanent residency, while fixed term and casual appointments require a valid working visa.
Please note, NM TAFE is unable to offer visa sponsorship.
Please note…
The onus is on the applicant to ensure that their application is received by the closing date and time. Late applications will not be accepted.
Applications close Friday 15 May 2026 at 4:00pm (WST).
