Senior Business Analyst
Level 6, $120,457 - $132,753 pa, PSCSAA 2024
Come join the team at the new Department of Housing and Works.
The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.
We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.
Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.
We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.
We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, a young person or a person with a disability seeking support with your application, please reach out to Jobs and Skills WA by calling 13 64 64.
If you are a person living with disability and require adjustments or accommodations during the recruitment process, please contact Belinda O’Connor on (08) 6551 1355 or via email at Belinda.OConnor@dohw.wa.gov.au from 6-13 May 2026, or Tim Daymond on (08) 6551 1340 or via email at Tim.Daymond@dohw.wa.gov.au from 14-20 May 2026. You can also reach us through the National Relay Service.
When you join us, you can enjoy a variety of benefits, including:
- flexible work options, including working from home up to 2 days per week
- professional development, training, and on-the-job learning to advance your career
- generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people
- modern workspaces, where you choose your workspace that assists you to do your best work
- access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work
- corporate discounts with selected health insurance providers and access to wellness programs
- Opportunity to contribute to diversity, inclusion, and cultural initiatives across the department, including networks and working groups that promote equity and belonging.
About The Role:
The Senior Business Analyst provides business analysis services and deliverables to support the digital transformation and continuous improvement of business processes within the Department of Housing and Works (DHW). The role requires the application of relevant frameworks, methodologies and standards to document business and system processes and functions and assess the impact of organisational and systems changes.
About You:
The ideal candidate will have experience in configuring and developing an IT Service Management system, and/or other business applications. They will have practical experience delivering functional and capability analysis, and have proven ability to translate both technical concepts into business context, and business requirements into technical specifications. They will be able to demonstrate highly effective interpersonal and communication skills, including a strong understanding of their business and technology stakeholders.
The position operates in Personal Leadership context. This means that you are required to demonstrate personal accountability for delivering excellence and support your team and agency in delivering strategic goals. You will be expected to build and nurture relationships and be willing to seek feedback and learn.
How to Apply:
If you have what it takes to be part of our dynamic and forward-thinking team, submit the following in MS Word or PDF format only:
- A comprehensive CV that shows your skills, experiences and key achievements, including the contact details of two referees (with one being your current or most recent supervisor).
- Cover letter of two (2) pages or less, outlining how you meet the following essential requirements of the role and demonstrate leadership behaviours:
- Proven ability to translate technical concepts into business context, develop business process maps, and convert business requirements into technical specifications, to facilitate effective communication and understanding by all parties.
- Practical experience delivering functional and capability analysis, and system configuration and workflow maintenance of an ITSM.
Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications.
Further Job-Related Information:
Please contact Belinda O’Connor on (08) 6551 1355 from 6-13 May 2026, or Tim Daymond on (08) 6551 1340 from 14-20 May 2026 for further information about the position (not to be contacted for Applicant Information Packs or assistance with lodging your application).
To assist you in preparing your application, please refer to the Applicant Information Pack, Job Description Form, and Leadership Behaviours. Additionally, the WA Jobs and Workforce Hub provides information on working in Western Australia. This includes guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships.
If you are unable to view or download these documents, please contact us by calling (08) 6557 8111 (select option 1) or email recruitment@dohw.wa.gov.au, quoting the reference number VCID03356 for support.
Currently there is one (1) permanent full-time position available for filling. Whilst this selection process will initially be used to appoint to this advertised vacancy, it may also be used to appoint to similar positions that may arise in the Agency within the next twelve (12) months on a full-time, part-time, permanent or fixed-term basis with the possibility of further extension(s) and/or permanency.
