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About The Role
The Public Transport Authority (PTA) is seeking a highly organised and proactive professional to provide business support to the Customer Strategy and Communications division (CSAC). This role delivers a comprehensive range of administrative and management support services that enable the division to operate efficiently and effectively, including financial and contract management, internal and external reporting, coordination of policies and meetings, and support for key initiatives. You will oversee the workload of the CSAC administration team and lead the delivery of customer‑focused administrative services, ensuring high‑quality project documentation, accurate data entry, and timely reporting.
The successful candidate will provide expert advice on business management matters, prepare and monitor budgets, draft contracts and procurement documentation, and act as secretariat for meetings as required. You will also undertake research and investigations, develop and maintain secure and compliant administrative systems, and identify opportunities for process improvement. In addition, you will perform the role of Divisional Risk Coordinator, support branches within CSAC—particularly special events and public art—and contribute to joint ticketing agreements, finance, invoicing, and meetings. This is an excellent opportunity for a detail‑focused professional who thrives in a collaborative, fast‑paced environment and enjoys supporting strategic outcomes through strong governance and administration.
About You
To be successful in this role you will: -
- Bring considerable experience providing high‑level administrative and business support, including financial management for projects and/or operational budgets, ideally within a complex or public sector environment.
- Demonstrate sound leadership capability, with the ability to influence, motivate and support others, contribute to continuous improvement, and work collaboratively within a team.
- Have well‑developed written, verbal and interpersonal communication skills, enabling you to build strong relationships and work effectively with internal and external stakeholders at all levels.
- Possess strong research, analytical and problem‑solving skills, with a proven ability to identify opportunities for process improvement and implement practical solutions.
About Us
The Public Transport Authority (PTA) is a leader in its field, driven by a simple and powerful purpose: getting everyone there. Through constant care, education and forward thinking, we provide a world-class network and workplace that will get everyone there.
Under the PTA, Western Australia’s public transport system is the best in Australia and among the most efficient, clean and safe networks globally. With over 150 million boardings across all services during FY24/25, our buses, ferries and trains move the people of WA where they need to go now, while the numerous METRONET projects build toward meeting their needs in the future.
Moving millions of people requires the skill and commitment of a talented workforce, one that is fostered by a culture of inclusivity and benefits from its diversity. This is ultimately what ensures the PTA delivers on our purpose while upholding our values every step of the way.
Our Values
The PTA’s Values define what is important to us. Knowing our values helps you understand how we do business and what is expected of you as an employee of the PTA. Upholding these values and applying them to your work requires a genuine and committed understanding.
- Safety - We are committed to safety and protecting your future.
- Respect - We value and respect our customers, suppliers and each other.
- Recognition - We recognise each other for achievement, initiative and innovation.
- Integrity - We are honest and ethical.
- Sustainability - We consider the long-term economic, social and environmental impact of everything we do.
You can expect.
- Government role with stability and opportunities to grow through personal development and career pathways
- Health and Wellbeing programs including access to a free 24/7 onsite Gym.
- Subsidised Corporate Apparel and Spectacles
- Supportive Team Environment
- Opportunity to join our Social Club offering savings and benefits all year round.
This is a Permanent opportunity. Applicants assessed as suitable through this process may be used to fill similar vacancies on a fixed term or permanent basis that may arise within the next 12 months.
To be eligible to work permanently at the PTA you must be either an Australian Citizen or have Permanent Residency status.
The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.
Further information
Please refer to the attached Job Description Form (JDF) in the application pack for full details about the position, including any specific requirements relevant to appointment.
For further information about the role please contact Jen Oxlade, Manager Stakeholder Engagement and Communications on (08) 9326 2739.
For more information about the PTA, please visit www.pta.wa.gov.au.
For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or email ramshelpdesk@bigredsky.com
HOW TO APPLY
Applicants are requested to provide the following:
- A comprehensive CV with two work related referees.
- A covering letter of no more than two pages, outlining your interest in the position and addressing Selection Criteria 1.
Applicants are requested to apply online using the ‘Apply for Job’ button at the top/bottom of the screen. Please note the closing date and time, as no emailed, late or pro forma applications will be accepted.
All applications must be submitted through the PTA website, or the WA Government jobs portal. Applications received via other platforms will not be considered.
Please note that, if you are the recommended applicant, you will be required to obtain an Australian National Police Clearance (NPC). Completion of the PTA Integrity and Qualification Consent Form will only be required where qualification checks are undertaken. Adverse outcomes of NPCs will not necessarily disqualify an applicant from the selection process. Suitable applicants will also need to undertake a Drug and Alcohol Screen prior to commencement.
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