Desktop Support Officer
Level 3, $86,439 - $92,795 pa, PSCSAA 2024
Come join the team at the new Department of Housing and Works.
The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.
We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.
Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.
We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.
We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, a young person or a person with a disability seeking support with your application, please reach out to Jobs and Skills WA by calling 13 64 64.
If you are a person living with disability and require adjustments or accommodations during the recruitment process, please contact John Lee on (08) 9262 1214 or via email at John.Lee@dohw.wa.gov.au. You can also reach us through the National Relay Service.
When you join us, you can enjoy a variety of benefits, including:
- flexible work options, including working from home up to 2 days per week
- professional development, training, and on-the-job learning to advance your career
- generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people
- modern workspaces, where you choose your workspace that assists you to do your best work
- access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work
- corporate discounts with selected health insurance providers and access to wellness programs
- Opportunity to contribute to diversity, inclusion, and cultural initiatives across the department, including networks and working groups that promote equity and belonging.
About The Role:
The Desktop Support Officer provides support to the workplace environment to ensure departmental users can perform their duties effectively and business outcomes are achieved. This includes supporting end-user devices such as PCs/Laptops, office productivity applications, email, internet/intranet, file and print services, telephony, mobility and remote access.
The role focuses on the installation, configuration, maintenance, and support of hardware and software, along with responding to incidents and service requests in accordance with established processes and service standards.
About You:
The ideal candidate will have practical expereience in supporting end-user computing environments within a customer service-focused ICT setting. They will be capable of installing, configuring and troubleshooting hardware, operating systems, application software and mobile devices.
They will demonstrate sound communicaiton and interpersonal skills, with the ability to deliver responsive and customer-centric support services. The successful candidate will follow establised procedures and processes, contribute to team objectives, and maintain a consistent and professional approach when supporting users across various locations.
A willingness to learn, adapt, and contribute to continuous improvement within the team is essential.
The position operates in Personal Leadership context. This means that you are required to demonstrate personal accountability for delivering excellence and support your team and agency in delivering strategic goals. You will be expected to build and nurture relationships and be willing to seek feedback and learn.
How to Apply:
If you have what it takes to be part of our dynamic and forward-thinking team, submit the following in MS Word or PDF format only:
- A comprehensive CV that shows your skills, experiences and key achievements, including the contact details of two referees (with one being your current or most recent supervisor).
- Cover letter of two (2) pages or less, outlining how you meet the essential requirements of the role and demonstrate leadership behaviours.
Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications.
Further Job-Related Information:
Please contact John Lee on (08) 9262 1214 for further information about the position (not to be contacted for Applicant Information Packs or assistance with lodging your application).
To assist you in preparing your application, please refer to the Applicant Information Pack, Job Description Form, and Leadership Behaviours. Additionally, the WA Jobs and Workforce Hub provides information on working in Western Australia. This includes guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships.
If you are unable to view or download these documents, please contact us by calling (08) 6557 8111 (select option 1) or email recruitment@dohw.wa.gov.au, quoting the reference number Pool Ref VCID03349 for support.
We are seeking to establish a recruitment pool to fill vacancies that may arise within the next twelve (12) months. Suitable applicants will be placed in the pool which may be used to fill full-time, part-time, permanent or fixed-term vacancies with the possibility of further extension(s) and/or permanency. Please note that being placed in the pool does not guarantee your placement in a position.
