Vacancy Reference
No. 726825
This is a Permanent Full
Time appointment 75 at hours per fortnight
Your
new role
Are you
passionate about making a difference? Do you have a background in
health and are looking for a new challenge? Come and join an agency
that is dedicated to helping consumers resolve their concerns and
ensure that health services are safe and ethical.
Case Officers
are responsible for providing a dispute resolution service to the
public. As a Case Officer you are responsible for taking initial
enquiries from the public, providing guidance to assist them with
their concerns. You will also assess complaints and determine the
most appropriate resolution process.
Case Officers
manage a caseload of complaints, working directly with consumers
and service providers to reach a resolution. You will work in a
small but supportive team that values diversity and different
perspectives. You will have a mentor who will help you learn on the
job, and access to training so that you succeed in the
role.
Our agency
commits to a healthy work life balance and provides opportunities
for flexible working hours and flexible working arrangements. To be
successful in this role, you will need to be a problem solver, be
organised, and enjoy working with different types of people.
Applicants for the Case Officer role will ideally have some
experience managing complaints or mediating disputes. It is
beneficial to have a background in health or an understanding of
health services.
We're looking
for people with a genuine sense of curiosity who want to find
solutions. If you would like to know more about the role, please
don't hesitate to reach out to the contact person below for a
chat.
About
HaDSCO
We are an
independent Statutory Authority providing complaint resolution
services in the health, mental health and disability sectors in
Western Australia and the Indian Ocean Territories. Our service
covers the private, public and not-for-profit sectors and prison
health services. To find out more about us, please visit our
website at www.hadsco.wa.gov.au.
We are a
dynamic organisation, with a focus on customer service and
achieving positive outcomes from the complaint resolution process.
We also have a commitment to providing an impartial, high-quality
service, and we are always looking for ways to do things
better.
The Office
recognises, values and embraces the diversity of the Western
Australian and Indian Ocean Territories communities, including
differences in culture, ethnicity, religious beliefs, sexuality,
gender identity, age, abilities and life experiences. The Office is
committed to providing an inclusive and respectful workplace for
all staff and encourages applicants from a diverse range of
backgrounds to apply for the role.
Accessibility: If you have
any communication or access needs that require adjustment to allow
you to participate in this recruitment process, please contact
Business Services on (08) 6551 7600 or by email at mail@hadsco.wa.gov.au
Want
to know more?
Amanda
Blaker, Manager Complaint Resolution is more than happy to chat
with you on 08 6551 7679 or amanda.blaker@hadsco.wa.gov.au.
You can also talk with her about reasonable requests for things we
can do to support you to participate fully in this
recruitment.
How
to apply
You’ve heard
from us, now we’d like to hear from you.
Submit your
application online by clicking the ‘Apply for Job’ button at the
bottom of this page. You will need to provide:
- A
comprehensive CV that clearly shows your experience relevant to
this role.
- A
statement no more than 2 pages addressing the position
essential criteria.
Please allow
plenty of time to submit your application, as late, emailed and
mailed and proforma applications will not be accepted.
To be
successful with your application, you will be required
to:
- Provide
evidence of your Australian citizenship or permanent residency
(to be considered for permanent positions in the WA public
sector).
- Undertake a criminal
record screening, as part of the appointment process. We may
ask referees to comment on your integrity and past
demonstration of ethical behaviour.
Whilst this
selection process will initially be used to fill this vacancy, it
may also be used to appoint applicants, assessed as suitable during
this selection process, to the same or other similar positions at
HaDSCO for up to 12 months.
Submitting
your application
Your
application must be submitted online via the Jobs WA website by
2025 4:00 PM. You must have a current, valid email address to apply
online and this email address will be used to communicate with
you.
If you
experience difficulties while applying online, please contact
Employee Services on 13 44 77 (select option 2 from the menu
options) for immediate assistance during business hours.
As the submission is
system generated, any submissions on, or after, 4:00pm cannot be
accepted.
