|
About The Role
An exciting opportunity is available for an experienced professional to join Transperth as the Ticketing, Performance and Information Coordinator. This role plays a key part in ensuring high‑quality service delivery by coordinating, monitoring and evaluating the performance of Transperth service providers, managing contractual compliance, and implementing corrective actions where required, to meet agreed standards.
Working closely with the Manager, the position provides informed operational input into the development and application of Transperth ticketing policies, guidelines and standards, including advice on complex and contentious policy matters. The role also supports service performance through data analysis, ticket inspection campaigns and customer feedback management, and provides critical information and evidence to internal stakeholders and external agencies, including law enforcement, to support investigations and legal proceedings.
About You
To be successful in this role you will have: -
- Demonstrated experience monitoring service performance within a public transport or service delivery environment.
- Strong knowledge of Transperth fares, ticketing policies and public transport systems.
- Well‑developed communication, negotiation and customer service skills, with the ability to work effectively in teams.
- Proven analytical and organisational skills, with the ability to prioritise work, solve problems and meet targets.
About Us
The Public Transport Authority (PTA) is a leader in its field, driven by a simple and powerful purpose: getting everyone there. Through constant care, education and forward thinking, we provide a world-class network and workplace that will get everyone there.
Under the PTA, Western Australia’s public transport system is the best in Australia and among the most efficient, clean and safe networks globally. With over 150 million boardings across all services during FY24/25, our buses, ferries and trains move the people of WA where they need to go now, while the numerous METRONET projects build toward meeting their needs in the future.
Moving millions of people requires the skill and commitment of a talented workforce, one that is fostered by a culture of inclusivity and benefits from its diversity. This is ultimately what ensures the PTA delivers on our purpose while upholding our values every step of the way.
Our Values
The PTA’s Values define what is important to us. Knowing our values helps you understand how we do business and what is expected of you as an employee of the PTA. Upholding these values and applying them to your work requires a genuine and committed understanding.
- Safety - We are committed to safety and protecting your future.
- Respect - We value and respect our customers, suppliers and each other.
- Recognition - We recognise each other for achievement, initiative and innovation.
- Integrity - We are honest and ethical.
- Sustainability - We consider the long-term economic, social and environmental impact of everything we do.
You can expect.
- Government role with stability and opportunities to grow through personal development and career pathways
- Health and Wellbeing programs including access to a free 24/7 onsite Gym.
- Subsidised Corporate Apparel and Spectacles
- Supportive Team Environment
- Opportunity to join our Social Club offering savings and benefits all year round.
This is a Permanent opportunity. Applicants assessed as suitable through this process may be used to fill similar vacancies on a fixed term or permanent basis that may arise within the next 12 months.
To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia, at the time of application (or for the length of the contract).
The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.
Further information
Please refer to the attached Job Description Form (JDF) in the application pack for full details about the position, including any specific requirements relevant to appointment.
For further information about the role please contact Jeffrey Elwin, Ticketing, Performance and Business Intelligence Manager on (08) 9326 2000.
For more information about the PTA, please visit www.pta.wa.gov.au.
For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or email ramshelpdesk@bigredsky.com
HOW TO APPLY
Applicants are requested to provide the following:
- A comprehensive CV with two work related referees.
- A covering letter of no more than three pages, outlining your interest in the position and addressing Selection Criteria 1,2 and 3 from the attached JDF.
Applicants are requested to apply online using the ‘Apply for Job’ button at the top/bottom of the screen. Please note the closing date and time, as no emailed, late or pro forma applications will be accepted.
All applications must be submitted through the PTA website, or the WA Government jobs portal. Applications received via other platforms will not be considered.
Please note you may be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of NPCs will not necessarily disqualify an applicant from the selection process. Suitable applicants will also need to undertake a Drug and Alcohol Screen prior to commencement.
|
