Services Officer & People Services Officer
Level 2 & Level 3, $76,912 - $92,795 pa, PSCSAA 2024
Come join the team at the new Department of Housing and Works.
The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.
We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.
Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.
We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.
We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, a young person or a person with a disability seeking support with your application, please reach out to Jobs and Skills WA by calling 13 64 64.
If you are a person living with disability and require adjustments or accommodations during the recruitment process, please contact Joelene Cabalt on (08) 6557 8109 or via email at Joelene.Cabalt@dohw.wa.gov.au.
You can also reach us through the National Relay Service.
When you join us, you can enjoy a variety of benefits, including:
- flexible work options, including working from home up to 2 days per week
- professional development, training, and on-the-job learning to advance your career
- generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people
- modern workspaces, where you choose your workspace that assists you to do your best work
- access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work
- corporate discounts with selected health insurance providers and access to wellness programs
- Opportunity to contribute to diversity, inclusion, and cultural initiatives across the department, including networks and working groups that promote equity and belonging.
About The Roles:
We are recruiting for several positions within our People Services team across both Recruitment and Payroll at Level 2 and Level 3. These roles offer the opportunity to contribute to high‑quality HR services that support the Department of Housing and Works.
There is currently one (1) permanent full‑time People Services Officer – Personnel and Payroll (Level 3) and one (1) permanent full‑time People Services Officer – Recruitment (Level 3) available for immediate filling.
Other suitable applicants will be placed in a recruitment pool for a period of twelve (12) months. The pool may be used to fill similar full‑time, part‑time, permanent or fixed‑term vacancies that arise during this period, with the possibility of extension and/or permanency. Please note that placement in the pool does not guarantee an offer of employment.
People Services Officer - Personnel and Payroll, Level 3
The People Services Officer (Payroll) supports the delivery of accurate and efficient payroll services for the Department of Housing and Works. The role processes complex payroll transactions, interprets awards and legislation, and maintains payroll data within the HR Information Management System.
You will assist with pay run activities, including pre‑pay run checks, superannuation exception reporting and payroll certification enquiries. The role also supports system testing, data cleansing and troubleshooting alongside the Systems Administration Officer.
You will contribute to business process documentation, maintain payroll knowledge resources, coordinate activities such as bulk salary adjustments and salary packaging uploads, and provide guidance to People Services Officers.
Services Officer - Personnel and Payroll, Level 2
The Services Officer (Payroll) supports the delivery of accurate and timely payroll services across the Department of Housing and Works. The role provides administrative and system support to payroll activities, including maintaining HR and payroll databases, preparing documentation, assisting with data updates, and supporting routine payroll processes.
You will contribute to team priorities, participate in process improvements, and help maintain accurate records and system information. Working collaboratively within the People Services team, the role supports the smooth operation of payroll functions and broader HR services as required.
People Services Officer - Recruitment, Level 3
The Level 3 People Services Officer (Recruitment) supports the delivery of end‑to‑end recruitment services across the Department of Housing and Works. The role coordinates advertising, administers selection processes, and facilitates appointments, secondments, transfers and acting opportunities.
You will manage job advertisements and maintain the Recruitment Advertising Management System (RAMS) and Candidate Management System (CMS). The role also prepares vacancy files, outcome letters, contracts and pre‑employment checks, ensuring accurate data and compliance with recordkeeping requirements.
You will contribute to process improvements, support system and business enhancements, and provide guidance to People Services Officers on recruitment matters.
Services Officer - Recruitment, Level 2
The Services Officer (Recruitment) provides administrative and system support to recruitment and onboarding activities across the Department of Housing and Works. The role assists with maintaining recruitment systems and databases, preparing documentation, coordinating information, and supporting the delivery of recruitment processes.
You will contribute to team planning, help improve systems and workflows, and ensure accurate and timely updates to vacancy and applicant records. Working closely with the People Services team, the role supports efficient recruitment operations and broader HR functions as needed.
About You:
We are looking for motivated and values‑driven team members who enjoy being part of a supportive, collaborative team environment. You stay steady under pressure, adapt quickly to changing priorities, and bring a solutions‑focused mindset to your work. You take pride in delivering accurate, high‑quality outcomes and maintain strong attention to detail even when things get busy.
You use your initiative, think ahead, and take a proactive approach to getting things done. You’re comfortable working with HR systems and digital tools, and you’re keen to keep building your capability — whether that’s learning more about HRIS, understanding legislation and awards, or supporting recruitment and payroll processes. You’re open to feedback and use it to support your own growth and development.
In this role, you’ll be engaging with managers and colleagues across the organisation, so you communicate clearly, build positive working relationships, and approach every interaction with professionalism and respect. You bring a strong customer focus, support your teammates, contribute to a values‑led culture, and show genuine commitment to delivering exceptional service.
These positions operate in a Personal Leadership context. This means that you are required to demonstrate personal accountability for delivering excellence and support your team and agency in delivering strategic goals. You will be expected to build and nurture relationships and be willing to seek feedback and learn.
How to Apply:
If you have what it takes to be part of our dynamic and forward-thinking team, submit the following in MS Word or PDF format only:
- A comprehensive CV outlining your skills, experience and key achievements, including the contact details of two referees (with one being your current or most recent supervisor).
- A one‑page cover letter describing how your personal attributes align with the Personal Leadership Behaviors and what strengths you would bring to the team (refer to the Personal Leadership Behaviors attachment).
- As part of the application process, you must nominate the position(s) and level(s) you wish to be considered for. You may choose more than one; however, you will only be assessed for the options you select.
The selection process will assess your personal attributes against the Personal Leadership Behaviors through a review of your cover letter, and your skills and experience through evaluation of your CV. Applicants who are shortlisted will then be further assessed against the essential criteria for the role(s) through an interview, referee checks, and pre‑screening requirements.
Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications.
Further Job-Related Information:
Please contact Joelene Cabalt on (08) 6557 8109 or via email at Joelene.Cabalt@dohw.wa.gov.au for further information about the positions (not to be contacted for Applicant Information Packs or assistance with lodging your application).
To assist you in preparing your application, please refer to the Applicant Information Pack, Job Description Form, and Leadership Behaviours. Additionally, the WA Jobs and Workforce Hub provides information on working in Western Australia. This includes guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships.
If you are unable to view or download these documents, please contact us by calling (08) 6557 8111 (select option 1) or email recruitment@dohw.wa.gov.au, quoting the reference number Pool Ref VCID03345 for support.
